Dispatcher/Customer Service Representative

Waste Connections of Canada•Kelowna, BC

1d•Onsite

About The Position

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day. Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community.

Requirements

2 years of experience in a high-volume dispatch or logistics environment.
2 years of high-volume Customer Service experience
Strong multitasking skills and the ability to work in a fast-paced setting.
Experience with dispatching software and Microsoft Word, Excel, and Outlook.
Excellent verbal and written communication skills.

Responsibilities

Coordinating driver routes and schedules to ensure timely and efficient waste collection services.
Communicating with drivers throughout the day to provide updates, route adjustments, and problem resolution.
Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
Handling customer inquiries related to service scheduling, delays, and special requests.
Accepting payments from customers, researching customer billing inquiries and updating customer account information.
Tracking fleet performance and ensuring compliance with safety and regulatory requirements.
Collaborating with operations teams to optimize safety, efficiency and customer satisfaction.
Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost-effective, safe environmentally sound solutions to service issues.