Dispatcher/Customer Service Representative

Waste Connections•Kelowna, BC

1d•Onsite

About The Position

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day. Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.

Requirements

2 years of experience in a high-volume dispatch or logistics environment.
2 years of high-volume Customer Service experience
Strong multitasking skills and the ability to work in a fast-paced setting.
Experience with dispatching software and Microsoft Word, Excel, and Outlook.
Excellent verbal and written communication skills.

Responsibilities

Coordinating driver routes and schedules to ensure timely and efficient waste collection services.
Communicating with drivers throughout the day to provide updates, route adjustments, and problem resolution.
Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
Handling customer inquiries related to service scheduling, delays, and special requests.
Accepting payments from customers, researching customer billing inquiries and updating customer account information.
Tracking fleet performance and ensuring compliance with safety and regulatory requirements.
Collaborating with operations teams to optimize safety, efficiency and customer satisfaction.
Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost-effective, safe environmentally sound solutions to service issues.