Customer Service Dispatcher

REGIS COLLEGEWeston, MA
Onsite

About The Position

The part-time Customer Service Dispatcher operates a computer-aided dispatch system, receives emergency and non-emergency calls for assistance, and will assist visitors to the Campus Police Station.

Requirements

  • Must be a high school graduate or have a GED.
  • Ability to uphold the University’s commitment to inclusive excellence in a diverse learning community.
  • Excellent communication and customer service skills to deal effectively with a wide variety of University personnel and/or outside individuals/organizations.
  • Ability to work and maintain a positive relationship with the Campus Police Department and other personnel.
  • Must be able to work a flexible schedule and be available for call-ins, holdovers, holidays, nights and weekends.
  • Good computer skills required.

Responsibilities

  • Operate the College switchboard and transfer calls to proper departments.
  • Process requests for information regarding vehicle registration, driving records, and warrants.
  • Operate a variety of communications equipment including radio consoles, telephones, and computer systems.
  • Utilize the Criminal Justice Information System (CJIS) terminal to run license plates and outstanding warrants.
  • Perform timely dispatch by way of the two-way radio system of law enforcement on campus.
  • Report to Weston Police, Fire, EMS, and emergency personnel, all emergencies within the college or as otherwise directed by Campus Police.
  • Monitor alarm systems (intrusion, card access, carbon monoxide, fire, and duress) throughout the College.
  • Dispatch appropriate units as needed.
  • Assist faculty, staff, students, and visitors who come to Campus Police for routine business and emergencies.
  • Responsible for the distribution of emergency messaging when required.
  • Monitor telephone system for trouble alarms and report to vendor and superiors.
  • Monitor CCTV camera system and document and report irregularities.
  • Maintain records with Campus Conference & Events.
  • Contact Facilities Management administrators when necessary regarding emergency repairs, snow removal, etc.
  • Contact College administration when necessary regarding student issues.
  • Assist in processing Regis College parking permits.
  • Enter citations into records management system.
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