Dispatcher and Customer Service Specialist
About The Position
The Dispatcher coordinates service technicians and customer support to keep restaurants, cafeterias, and commercial kitchens operating smoothly. This fast-paced role involves scheduling and dispatching technicians, building efficient routes, communicating with customers and technicians, monitoring service activity, and resolving real-time scheduling and operational issues. The dispatcher serves as a central point of contact for technicians in an assigned territory and helps the team meet performance goals while delivering strong customer satisfaction. The company provides comprehensive training and ongoing support, and describes opportunities for advancement into senior dispatcher, operations, and management positions.
Requirements
- High school diploma or equivalent.
- 1–2 years of experience in dispatching, customer service, restaurant operations, or another fast-paced, customer-focused environment.
- Proficiency with Microsoft Office and Windows-based systems, with the ability to learn new tools and technology quickly.
- Strong communication skills and the ability to build positive relationships with customers and technicians.
- Excellent organizational and multitasking abilities, including the ability to balance changing priorities.
- Strong problem-solving skills and attention to detail.
- A team-oriented mindset and a passion for delivering exceptional customer service.
Nice To Haves
- An associate or bachelor's degree.
- Experience with SAP, EAP, or other dispatching or transportation management systems.
Responsibilities
- Coordinate and dispatch Service Technicians to customer locations, balancing priorities, technician skills, and service commitments.
- Serve as the central point of contact for technicians across the assigned territory, providing support and guidance throughout the day.
- Build efficient schedules and travel routes to maximize productivity, reduce drive time, and support timely customer service.
- Keep customers and technicians informed by providing updates, managing expectations, and supporting a seamless service experience.
- Monitor service activity in real time, adjust schedules proactively, and resolve issues to keep work moving smoothly.
- Help the team meet performance goals while delivering outstanding customer satisfaction.
Benefits
- Comprehensive training and ongoing support.
- 401(k).
- Paid time off.
- Comprehensive health coverage.
- Opportunities for advancement into senior dispatcher, operations, and management positions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
