DISPATCHER/CUSTOMER SERVICE REPRESENTATIVE

GCC•Orange City, IA

2d•$21 - $21•Onsite

About The Position

This role provides effective customer service by establishing a working relationship with internal and external customers through communication via mail, telephone, or in-person. The dispatcher answers the phone, takes or alters customer orders with the objectives of booking volume and negotiating schedule time and pour spacing to optimize truck demand. This position analyzes order information and evaluates results to choose the best solution and anticipate/solve problems. The role optimizes current-day deliveries by dynamically adjusting the original schedule to respond to unforeseen adjustments in customer deliveries. The dispatcher handles a large call volume with external customers and uses information from drivers on-site with customers to optimize customer service. This role works with the Sales and Administration departments to ensure all GCC Ready Mix Administration procedures are followed, particularly with respect to project entry. The dispatcher documents daily Key Performance Indicators to drive operational excellence in all departments and is responsible for running C.O.D.’s for orders taken.

Requirements

1+ year or more of Dispatch or Logistics experience
High School Diploma or GED
Geographic knowledge of local areas to schedule orders efficiently based on the physical location of the job site or plant
Demonstrated proficiency with computers to include knowledge of department systems and Microsoft Suite (Excel, Word, PowerPoint, Outlook)

Nice To Haves

Client Services Certifications a plus
Associate’s degree preferred.

Responsibilities

Provides effective customer service by establishing a working relationship with internal and external customers through communication via mail or telephone or in-person with customers or company employees.
Answers the phone and takes or alters customer orders with the joint objectives of booking volume and negotiating schedule time and pour spacing to optimize truck demand
Analyze order information and evaluate results to choose the best solution and anticipate/solve problems
Optimize current-day deliveries by dynamically adjusting the original schedule to respond to unforeseen adjustments in customer deliveries
Handle large call volume with external customers
Use information from drivers on-site with customers to optimize customer service
Work with the Sales and Administration departments to ensure all GCC Ready Mix Administration procedures are followed, particularly with respect to project entry
Document daily Key Performance Indicators to drive operational excellence in all departments
Responsible for running C.O.D.’s for orders taken