HVAC Customer Service Representative

Christianson A/C & Plumbing • Round Rock, TX

1d • Onsite

About The Position

Christianson Air Conditioning & Plumbing has been serving the Central Texas area for over 75 years and is a third-generation family-owned business. They are looking for a Full-Time Customer Service Representative to join their HVAC Service Department. The role involves scheduling customers, resolving complaints, dispatching service technicians, and performing other assigned duties. The company emphasizes a positive work environment where employees feel at home and highlights the extensive experience and commitment of its team, built on character, attitude, responsiveness, and excellence.

Requirements

• Knowledge in Microsoft Office products, including Word, Excel, and Outlook
• Strong attention to detail
• Time management skills
• Excellent communication skills with both co-workers and customers
• Reliable transportation to and from the office
• Ability to commute/relocate to Round Rock, TX 78664
• Monday to Friday schedule
• On call availability

Nice To Haves

• Experience in the HVAC/Construction industry
• Bilingual preferred but not required
• Willing to work weekends, holidays and overtime as needed, for on-call rotations

Responsibilities

• Schedule customers
• Resolve customer complaints
• Dispatch service technicians
• Perform other duties as assigned

Benefits

• COMPANY PAID EMPLOYEE MEDICAL and LIFE INSURANCE
• Dental and Vision Plan
• Short-term and Long-term Disability
• 401K Program
• Holiday and Vacation Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed