Customer Service - Customer Service Representative

Jam • Novato, CA

18h • Onsite

About The Position

JB&A is on the lookout for a dynamic customer service representative to join our thriving team. This is a fantastic opportunity for individuals who are eager to grow and develop their skills, with the potential to step into a more significant role within the company as they gain experience. If you have a passion for helping others and are ready to contribute to a collaborative environment, we would love to hear from you!

Requirements

• High school diploma or equivalent; further education is a plus.
• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer applications and customer management systems.
• Ability to work effectively both independently and as part of a team.
• A positive attitude and a willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Sort through emails each morning to identify purchase orders and action items.
• Prioritize and process urgent rush orders to ensure timely fulfillment.
• Review and track previous day’s orders to confirm processing status, manufacturer acknowledgment, and payment collection.
• Process all new orders efficiently, ensuring that all opportunities and estimates are closed out and pricing is confirmed accurately.
• Serve as the first point of contact for customer inquiries, providing information and assistance as needed.
• Address and resolve any issues related to orders, products, or services promptly and professionally.
• Fulfill warehouse orders by generating accurate purchase orders and ensuring timely dispatch.
• Collaborate with warehouse staff to maintain inventory accuracy and resolve any discrepancies.
• Maintain accurate records of customer interactions, orders processed, and follow-up actions taken.
• Prepare regular reports on order status and customer inquiries for management review.
• Collaborate daily with sales representatives to ensure customer satisfaction.
• Work with the customer service team to complete tasks effectively.

Benefits

• Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching program
• Flextime, summer hours, paid vacation, and personal time off
• Generous employee discounts on our products
• Ongoing learning and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED