Customer Service Representative

SBM Management Services•West Chester, OH

11d•Onsite

About The Position

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Perform janitorial duties, operate motorized cleaning equipment, and maintain daily upkeep of assigned areas. This role requires reporting incidents and hazardous conditions to a supervisor, complying with safety rules, and performing work assignments in a team environment. The position involves repetitive tasks, maintaining a clean work area, and following all company protocols and procedures. Additionally, the representative will take direction, respond to supervision, and communicate professionally with leads, supervisors, co-workers, managers, and customers. They will also fill in during staff shortages, support shift leads, use proper personal protective equipment, and present a professional appearance and conduct. Understanding customer service and satisfaction, as well as reporting systems and the environment, is crucial.

Requirements

Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills
Knowledge of cleaning methods and equipment and willing to share with team
Knowledge of the upkeep and care of the cleaning equipment
Knowledge of cleaning compounds and chemicals, and their safe, efficient use
Completed all safety and task training certification

Nice To Haves

Bilingual a plus
3-6 months training or experience preferred
May be required to have a valid driver’s license
May be required to be forklift certified

Responsibilities

Perform janitorial duties
Perform all duties listed on the daily schedule
Operate motorized cleaning equipment
Maintain daily upkeep of assigned area
Report incidents and hazardous conditions to supervisor
Comply with safety rules, policies, and procedures
Perform work assignments in a team with other employees
Perform repetitive tasks
Maintain clean work area
Follow all protocols, company procedures, policies, and rules
Take direction and respond to supervision
Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
Fill in during staff shortage
Support shift lead in completing punch-list items
Use proper personal protective equipment
Present a professional appearance and conduct
Understand customer service and satisfaction
Understand reporting systems, and of the environment