HVAC Customer Support Representative

Sinclair Supply•Edmonton, AB

3d•Onsite

About The Position

Sinclair Supply Ltd. has been proudly serving the HVAC-R industry since 1946 and we’re just getting started. As a leading wholesale distributor, we believe in more than just moving products. At our company, we don’t just provide products and services — we build relationships. As a Customer Service Representative, you’ll play a key role in connecting with customers, understanding their needs, and guiding them to the right solutions. If you are passionate about helping people, relationship-driven, enthusiastic, and thrive in an environment that values curiosity, humility, and creativity, this is your chance to make an impact while contributing to the success of a respected, established company.

Requirements

1-2 years of experience in HVAC Installation or sales experience is required.
High school diploma or equivalent.
Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Excellent organizational and time-management skills.
Strong verbal and written communication skills.
Ability to work both independently and as part of a team.
Problem-solving mindset with the ability to handle difficult situations professionally.

Nice To Haves

HVAC experience would be a major asset to this role.
Experience operating inventory management systems is an asset.

Responsibilities

Manage customer phone inquiries, ensuring professionalism and resolution of issues.
Create standard new sales orders for phone inquiries and/or efficiently and effectively transfer calls to more senior applicable team members.
Initiate local warranty claims promptly and accurately.
Respond to inventory inquiries and assist customers with product availability and established alternatives.
Provide coverage for sales counter, as needed.
Support sales and warranty team by providing freight quotes for special deliveries and return shipments.
Assist with operational activities and continuous improvement projects during shoulder season.
Ensure compliance with company policies, procedures, and industry standards.
Perform other related duties as assigned by the Customer Experience Manager.