Customer Support Representative

Bridgestone Americas • Remote - Tennessee, TN

10d • Onsite

About The Position

Responsible for providing order management services to clients. Activities include helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc. Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction. Monitors and resolves order issues and processing errors. May also develop support delivery strategy and related processes, escalation procedures and training. Liaises between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to the customer/client.

Requirements

• Requires basic knowledge of job processes and tools obtained through work experience.
• Typically requires a minimum of 1-2 years of related experience.

Nice To Haves

• Must live within an 80 mile radius of our corporate office in Downtown Nashville, TN.

Responsibilities

• Providing order management services to clients.
• Helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment.
• Ensuring timely release of orders and fulfillment of pre-established standards and policies to achieve customer satisfaction.
• Monitoring and resolving order issues and processing errors.
• Developing support delivery strategy and related processes, escalation procedures and training.
• Liaising between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to the customer/client.

Benefits

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed