Customer Service Representative / Dispatcher
Air Tech of Houston•Katy, TX
•$18 - $20•Onsite
About The Position
Air Tech of Katy is looking for a Customer Service Representative / Dispatcher to join their team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can keep operations running smoothly behind the scenes. The company is a stable, family-owned business that offers ongoing training, development, career growth opportunities, and a strong team culture.
Requirements
- Previous customer service and/or dispatching experience preferred
- Strong organizational and multitasking skills
- High attention to detail and accuracy
- Excellent communication and problem-solving abilities
- Positive attitude and team-first mentality
- Honesty, integrity, and reliability
- Ability to pass a background check and drug screening
Responsibilities
- Make follow-up calls to customers from the prior day for quality assurance
- Contact maintenance customers to schedule service visits
- Call customer lists to promote services and special offers
- Respond to and follow up on customer reviews (positive and negative)
- Handle inbound calls and provide exceptional customer support
- Schedule and dispatch technicians to service calls efficiently
- Monitor technician routes and adjust schedules as needed
- Communicate clearly with technicians and customers regarding appointment updates
- Ensure all jobs are properly entered, tracked, and completed in the system
- Help optimize daily schedules to maximize productivity and customer satisfaction
Benefits
- Medical, Dental, Vision & Prescription Insurance
- Disability & Term Life Insurance
- 401(k) with Company Match
- Paid Time Off (PTO) & Paid Holidays
- Ongoing training, development & career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
