Dispatch

Clayton Homes • Wakarusa, IN

5d • Onsite

About The Position

Clayton is a values-driven single-family home builder focused on attainable housing, sustainable practices, and delivering a world-class experience for customers and team members. The Dispatch position supports scheduling home deliveries by processing transportation paperwork and coordinating with independent transportation companies, community managers, drivers, production, sales, accounts receivable, field operations, quality assurance, and retail customers. The role is based on location, reports to the Transportation Manager, and is full-time and hourly. No travel is required.

The position prepares and processes driver packets, invoices, freight charges, shipment plans, and status reports using systems that include AS400 and OTM. It also coordinates with vendors to maintain accurate freight books, supports file storage and office supply needs, and provides coverage for the manager during absences.

The pay range is $22–$26 per hour. Clayton offers eligible team members flexible health, dental, and vision benefit options, a 401(k) program with company matching after one year, paid parental leave, tuition reimbursement, Employee Assistance Programs, paid volunteer time through the Clayton Impact program, and wellness programs. Clayton describes its culture as encouraging, inclusive, and supportive of work-life balance, with opportunities for growth.

Requirements

• Strong attention to detail and excellent organizational skills.
• Clear, professional communication skills, including the ability to follow up, resolve issues, and provide customer support.
• Ability to manage transportation-related inquiries and coordinate delivery timing while supporting inventory control objectives.
• Proficiency in Microsoft Office.
• Comfort working with multiple computer systems in a fast-paced environment.
• Passion for delivering world-class customer service.

Nice To Haves

• Experience with AS400 and SharePoint.
• Experience in transportation or dispatch.

Responsibilities

• Prepare, assemble, label, and stage driver packets, including confirmations and change orders.
• Process house invoices in AS400 and email invoices after shipment.
• Review freight charges before order serialization, document additional charges, and pay freight invoices using AS400 and driver pay spreadsheets.
• Plan and coordinate shipments in OTM, obtain freight quotes, and maintain the freight book.
• Update and distribute yard status reports and shipping analysis spreadsheets, revising reports when homes come offline.
• Ship homes in AS400 and enter confirmation orders into yard status reports.
• File house folders, transportation paperwork, and invoices; assemble banker boxes as needed for file storage.
• Order office supplies as required and provide manager coverage during absences to ensure continuity of operations.
• Work with vendors to keep freight books accurate and up to date.
• Coordinate delivery timing and manage transportation-related inquiries while supporting inventory control objectives.

Benefits

• Flexible health, dental, and vision benefit package options for full-time team members.
• 401(k) program with investment options and company matching after one year for full- and part-time team members.
• Paid parental leave.
• Tuition reimbursement.
• Employee Assistance Programs.
• Paid time to volunteer through the Clayton Impact program.
• Physical, nutritional, social, financial, spiritual, and occupational wellness programs available online or in person.
• Opportunities for growth.
• Encouraging culture that supports work-life balance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed