Dispatch Manager - Field Operations

SouthernCarlson•Tucker, GA

17d

About The Position

The Dispatch Manager oversees and optimizes SouthernCarlson’s delivery and logistics operations, with responsibility for service excellence, regulatory compliance, and cost efficiency. The role develops dispatch strategies, manages driver performance, and implements process improvements aligned with company objectives. The manager leads dispatch and transportation functions, schedules inbound vendor deliveries and outbound customer shipments using company fleet resources, and makes independent decisions about driver assignments, service issues, and route priorities. The role also oversees DOT compliance, evaluates driver performance, resolves escalated customer and vendor concerns, and works with operations and leadership teams to forecast delivery needs and plan resources. The position follows company safety policies, including required PPE use, and may perform other assigned duties. The role is based in Tucker, Georgia, with a Monday–Friday schedule. Compensation is based on experience and includes a salary and bonus. SouthernCarlson describes a collaborative, family-oriented culture, career growth opportunities, and comprehensive benefits.

Requirements

Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field, or an equivalent combination of education and relevant experience.
At least 3 years of experience in logistics, transportation management, or dispatch operations.
At least 2 years in a supervisory or leadership role.
Excellent organizational, communication, and problem-solving skills.
Leadership experience managing logistics or fleet operations.
Ability to make independent, strategic decisions under time constraints.
Understanding of DOT regulations, compliance, and routing systems.
Analytical mindset and ability to interpret and act on performance data.
Ability to lift up to 50 pounds occasionally.
Excellent communication and conflict-resolution skills, including effective verbal and written communication.
Ability to establish and maintain effective working relationships.
Knowledge of and ability to use basic technology and online tools.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

Lead and manage dispatch and transportation functions, including scheduling inbound vendor deliveries and outbound customer shipments using company fleet resources.
Implement dispatch procedures and policies to improve route efficiency, on-time delivery, and service standards.
Plan driver assignments, resolve service issues, and prioritize delivery routes to optimize productivity and cost.
Oversee DOT compliance programs and ensure fleet and driver operations follow federal and state regulations.
Manage and evaluate driver performance, including training, scheduling, and corrective action as needed.
Resolve escalated customer or vendor issues while balancing customer satisfaction, operational priorities, and company policy.
Collaborate with operations and leadership teams to forecast delivery needs, align resources, and contribute to business planning.
Follow company safety policies and procedures, including proper use of required personal protective equipment (PPE).
Perform other duties as assigned.