Operations Dispatch Clerk

Venture Transport•Chambersburg, PA

12d

About The Position

The Operations Clerk provides customer service by building and maintaining customer relationships and responding to customer needs and expectations. The role books freight, coordinates with planning and dispatch, monitors service and trailer availability, and communicates with customers and internal teams to support efficient operations and customer satisfaction. The position requires accurate entry of information into the TMW system, attention to customer scorecards and commitments, and timely communication by phone, email, and satellite communication. The clerk also escalates driver associate needs to the Operations Manager and performs additional duties assigned by leadership or customers.

Requirements

High school diploma.
Three years of experience in transportation, operations, or logistics industries.
Ability to work and communicate effectively with others and support a team environment.
Ability to listen to customer problems, understand them, and provide solutions.
Ability to thrive in a fast-paced, high-volume work environment.
Ability to accept constructive criticism and learn from mistakes.
Basic computer skills.
Ability to communicate with internal and external personnel at multiple levels and strive for process improvement.
Ability to resolve conflict and problems diplomatically and handle criticism positively.

Nice To Haves

Associate or bachelor's degree in operations, logistics, or a transportation-related field.
Proficiency in Microsoft Office products.
Knowledge of the TMW Office Suite product.

Responsibilities

Build customer relationships and understand customer expectations and preferences to support stability and long-term growth.
Book freight with urgency to keep drivers moving and reduce layovers.
Work continuously with the planning group to book freight in advance.
Identify potential service failures and work with planning and dispatch to resolve them.
Provide customers with requested status updates and solutions to problems.
Enter data accurately and completely into the TMW system.
Use customer-issued scorecards to improve service and meet customer expectations.
Communicate in a timely manner by phone, email, and satellite communication.
Escalate driver associate needs, questions, and inquiries to the Operations Manager in a timely manner.
Proactively notify customers about non-compliance with appointment windows and delivery times.
Maintain regular and reliable attendance.
Perform additional duties assigned by leadership and customers.
Monitor customer trailer pools and coordinate adjustments with operations.
Ensure sufficient trailers are available for current and near-future bookings.
Monitor customer lane and volume commitments and book freight accordingly.
Obtain and set pickup and delivery appointments when applicable.
Communicate customer changes and needs to Operations and Sales teams, serving as an internal conduit for customers.
Comply with company policies and procedures and applicable laws and regulations.