WGL - Operations Clerk - Dispatch

AltaGas•Springfield, VA

About The Position

The Operations Clerk supports Operations Dispatch and System O&M field crews by researching, processing, and documenting work activities; maintaining compliance records; and providing timely information to employees, external partners, and customers. The role also supports dispatch operations during emergencies by researching information and communicating with field personnel, emergency services, government jurisdictions, and other stakeholders. This is a shift-work, safety-sensitive position subject to applicable safety-related policies. Responsibilities include processing work activities and work orders, analyzing leak orders, handling calls, supporting emergency response, coordinating permit requests and approvals, communicating construction and maintenance activity status, and maintaining accurate records and workload logs. The clerk may also support training for new Operations Dispatch employees and perform other duties as assigned.

Requirements

High school diploma or GED.
Twenty-four (24) months of experience within the Operations area.
Working knowledge of Microsoft Office.
Ability to work shifts.
Personal vehicle required as needed.

Nice To Haves

Familiarity with SAP, SMALLWORLD, WMIS, CTS, Web Portal, and Web Extender/Application Extender tracking systems.

Responsibilities

Receive, code, process, and verify work activities generated by customers, the one-call center, internal departments, and field crews.
Create and dispatch work orders in Click when required.
Initiate and verify work types that generate work requests.
Initiate and update CTS conditions and WMIS work requests.
Provide support to the Dispatch Specialist.
Analyze leak orders originating from customers or System O&M field operations.
Manage incoming and outgoing phone calls in a timely manner.
Support Operations Dispatch activities during emergency situations.
Research information needed for emergency decision-making using CAD, SmallWorld, and other manual and computer-based record systems.
Communicate with government jurisdictions, emergency services personnel, media representatives, field personnel, and customers during emergencies.
Obtain verbal authorization from jurisdictions for emergency work and follow up with required applications.
Initiate permit requests through Web Portal and D.C. WEPS.
Coordinate permit processes for company and contractor construction and maintenance work.
Track permit progress and required approvals.
Communicate with customers, permit agencies, the one-call center, contractors, excavators, and internal teams regarding construction and maintenance activity status.
Maintain accurate and complete records of work activities.
Maintain workload logs for compliance documentation, workload planning, and internal and external notifications.
Ensure information and documentation are accurate and complete.
Support training of new Operations Dispatch employees as needed.
Follow company and department policies and demonstrate behaviors established by Operations Dispatch leadership.
Perform other duties as assigned.