WGL - Inside Sales Support Clerk

AltaGas•Springfield, VA

11d

About The Position

Serve as a front-line contact for new business and natural gas service inquiries. Respond to customers, review service request applications for accuracy and completeness, and contact customers when additional information or clarification is needed. Help customers understand the natural gas service installation process. Create and organize new business project documentation, enter and maintain accurate information in Salesforce, ESRI, and OpenGrid, and coordinate with customers, contractors, builders, employees, and the Sales Operations team. Track clarification cases and route them to the appropriate team members for resolution. Maintain accurate records for departmental reporting, provide timely and accurate information about company products and services, and use established guidelines and procedures to make decisions and keep customer requests moving forward. This is a union position in the Office and Professional Employees International Union, Local No. 2, classified as Grade 4A. The stated rate is $25.57 per hour under the Collective Bargaining Agreement. One position is available. Current union members receive priority on these vacancies, per the Collective Bargaining Agreement.

Requirements

High school diploma or GED.
3–5 years of customer service or sales experience in a high-volume, product-driven, customer-focused environment.
Strong verbal and written communication skills.
Excellent attention to detail and ability to accurately collect, interpret, and record information.
Sound judgment and ability to make decisions within established procedures and guidelines.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Strong customer service skills and a professional approach to customer interactions.
Ability to successfully complete the required Writing Skills Evaluation Assessment.

Nice To Haves

Basic knowledge of natural gas and electrical appliances.
Familiarity with gas-line installation and related techniques.
Experience with Salesforce, ESRI, or OpenGrid.

Responsibilities

Serve as a front-line contact for new business and natural gas service inquiries.
Respond to customers and review service request applications for accuracy and completeness.
Contact customers to obtain additional information or clarification.
Explain the natural gas service installation process to customers.
Create and organize new business project documentation.
Enter and maintain accurate information in Salesforce, ESRI, and OpenGrid.
Coordinate with customers, contractors, builders, employees, and the Sales Operations team.
Track clarification cases and route them to appropriate team members for resolution.
Maintain accurate records used for departmental reporting.
Provide timely and accurate information about company products and services.
Make decisions within established guidelines and procedures and keep customer requests moving forward.