WGL - Inside Sales Support Clerk

AltaGas Ltd.•Springfield, VA

12d

About The Position

The Inside Sales Support Clerk serves as a front-line contact for new business and natural gas service inquiries. The role responds to customers, reviews service request applications for accuracy and completeness, and contacts customers when additional information or clarification is needed. It helps customers understand the natural gas service installation process and creates and organizes new business project documentation. The clerk enters and maintains accurate information in Salesforce, ESRI, and OpenGrid; coordinates with customers, contractors, builders, employees, and the Sales Operations team; tracks clarification cases and routes them to appropriate team members; and maintains records for departmental reporting. The role provides timely, accurate information about company products and services and uses established guidelines and procedures to make decisions and move customer requests forward. This is a union position classified as Grade 4A, with a stated rate of $25.57 per hour under the Collective Bargaining Agreement.

Requirements

High school diploma or GED.
3–5 years of customer service or sales experience in a high-volume, product-driven, customer-focused environment.
Strong verbal and written communication skills.
Excellent attention to detail and the ability to accurately collect, interpret, and record information.
Sound judgment and the ability to make decisions within established procedures and guidelines.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Strong customer service skills and a professional approach to customer interactions.
Ability to successfully complete the required Writing Skills Evaluation Assessment.

Nice To Haves

Basic knowledge of natural gas and electrical appliances.
Familiarity with gas-line installation and related techniques.
Experience with Salesforce, ESRI, or OpenGrid.

Responsibilities

Serve as a front-line contact for new business and natural gas service inquiries.
Respond to customers and review service request applications for accuracy and completeness.
Contact customers when additional information or clarification is needed.
Help customers understand the natural gas service installation process.
Create and organize new business project documentation.
Enter and maintain accurate information in systems such as Salesforce, ESRI, and OpenGrid.
Coordinate with customers, contractors, builders, employees, and the Sales Operations team.
Track clarification cases and route them to the appropriate team members for resolution.
Maintain accurate records used for departmental reporting.
Provide timely and accurate information about company products and services.
Use established guidelines and procedures to make decisions and keep customer requests moving forward.