Dispatch Manager - Field Operations

SouthernCarlson, Inc. • Tucker, GA

18d • Onsite

About The Position

The Dispatch Manager oversees and optimizes SouthernCarlson’s delivery and logistics operations to ensure service excellence, compliance, and cost efficiency. The role develops dispatch strategies, manages driver performance, and drives process improvements aligned with company objectives. The position is based in Tucker, Georgia, with a Monday–Friday schedule. Compensation is a base salary plus bonus, based on experience.

SouthernCarlson distributes construction and packaging tools, fasteners, jobsite supplies, and related services across North America. The company emphasizes customer service, trust, professional-grade solutions, and a collaborative, family-like culture.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field, or an equivalent combination of education and relevant experience.
• At least 3 years of experience in logistics, transportation management, or dispatch operations.
• At least 2 years in a supervisory or leadership role.
• Excellent organizational, communication, and problem-solving skills.
• Strong leadership and organizational skills, with proven experience managing logistics or fleet operations.
• Ability to make independent, strategic decisions under time constraints.
• Understanding of DOT regulations, compliance, and routing systems.
• Analytical mindset and ability to interpret and act on performance data.
• Ability to lift up to 50 lbs occasionally.
• Excellent communication and conflict resolution skills.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Knowledge of and ability to use basic technology and online tools.
• Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Lead and manage dispatch and transportation functions, including scheduling inbound vendor deliveries and outbound customer shipments using company fleet resources.
• Implement dispatch procedures and policies to improve route efficiency, on-time delivery, and service standards.
• Plan driver assignments, resolve service issues, and prioritize delivery routes to optimize productivity and cost.
• Oversee DOT compliance programs and ensure fleet and driver operations adhere to federal and state regulations.
• Manage and evaluate driver performance, including training, scheduling, and corrective action as needed.
• Resolve escalated customer or vendor issues while balancing customer satisfaction, operational priorities, and company policy.
• Collaborate with operations and leadership teams to forecast delivery needs, align resources, and contribute to business planning.
• Follow company safety policies and procedures, including proper use of required personal protective equipment (PPE).
• Perform other duties as assigned.

Benefits

• Base salary plus bonus; compensation based on experience.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Collaborative, team-first culture built on trust and respect.
• Career growth opportunities and support for long-term success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager