Dispatch Field Service Representative

Water Technologies • Concord, CA

2d

About The Position

As a Dispatchable Field Service Representative, you will provide operations and maintenance expertise on customer water treatment systems across a variety of industries. The role involves working with technologies including media filtration, softening, reverse osmosis (RO), ion exchange (IX), de-oxygenation, and ultrafiltration (UF). You will conduct maintenance and calibration, consult with customer management and operations teams, ensure contract compliance with volume and quality specifications, and operate, monitor, and optimize equipment performance. The position offers technical and commercial training, mentorship from experienced Account Managers, and a pathway to promotion to Account Manager with direct account responsibilities.

Requirements

• High school diploma, GED, home school certification, or international equivalent.
• At least 2 years of service/maintenance experience or equivalent in an industrial environment.
• Current driver's license.
• Excellent mechanical know-how and problem-solving skills.

Nice To Haves

• Associate degree in Science or Engineering (STEM), or a technical certificate in Instrumentation, electrical, or mechanical fields.
• Current TWIC Card.

Responsibilities

• Troubleshoot mechanical, electrical, and controls issues on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation.
• Create and maintain site paperwork and provide customers with detailed technical summaries of work performed.
• Maintain inventory of spare parts and adequate supplies of chemicals and replacement parts.
• Monitor and maintain chemical injection systems.
• Perform analytical testing, including turbidity, hardness, chlorine, pH, CO2, O2, SDI, and other site-specific testing.
• Enter and complete work orders in the Maintenance Program (MaintainX).
• Respond to customer callouts.
• Support team coverage during planned absences.
• Conduct maintenance and calibration activities.
• Consult with customer management and operations teams.
• Ensure contract compliance with volume and quality specifications.
• Operate, monitor, and optimize equipment performance.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance starting day 1.
• Life insurance.
• Paid time off.
• Paid holidays.
• Parental leave.
• 401(k) plan with a 3% default contribution plus matching.
• Flexible spending and health savings accounts.
• AD&D insurance.
• Disability insurance.
• Tuition reimbursement.
• Comprehensive technical and commercial training.
• Direct mentorship from experienced Account Managers.
• Pathway to Account Manager promotion with direct account responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED