Dispatch Field Service Representative

Water Technologies•Richmond, CA

About The Position

As a Dispatchable Field Service Representative at Veolia Water Technology, you will provide operations and maintenance expertise on water treatment systems for customers across a variety of industries. The role involves working with technologies including media filtration, softening, reverse osmosis (RO), ion exchange (IX), de-oxygenation, and ultrafiltration (UF). You will conduct maintenance and calibration, consult with customer management and operations teams, help ensure contract compliance with volume and quality specifications, and operate, monitor, and optimize equipment performance. The position includes mechanical, electrical, and controls troubleshooting; chemical system monitoring; analytical testing; maintenance recordkeeping; inventory management; and responding to customer callouts. It requires 25% travel for training or other site visits and work around hot, dirty, loud environments, moving equipment, and water-treatment chemicals. Veolia offers technical and commercial training, mentorship from experienced Account Managers, and a pathway to Account Manager promotion with direct account responsibilities.

Requirements

High School Diploma, GED, Home School Certification, or international equivalent.
At least 2 years of service/maintenance experience or equivalent experience in an industrial environment.
Current driver’s license.

Nice To Haves

Associate degree in Science or Engineering (STEM).
Technical certificate in instrumentation, electrical, or mechanical fields.
Current TWIC Card.

Responsibilities

Conduct maintenance and calibration activities on water treatment systems.
Consult with customer management and operations teams.
Ensure contract compliance with volume and quality specifications.
Operate, monitor, and optimize equipment performance.
Troubleshoot mechanical, electrical, and controls issues on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation.
Create and maintain site paperwork and provide customers with detailed technical summaries of work performed.
Maintain inventory of spare parts and an adequate supply of chemicals and replacement parts.
Monitor and maintain chemical injection systems.
Perform analytical testing, including turbidity, hardness, chlorine, pH, CO2, O2, and SDI, as well as other site-specific testing.
Enter and complete work orders in the Maintenance Program (MaintainX).
Respond to customer callouts.
Support team coverage during planned absences.
Perform other duties as assigned.