Dispatch Field Service Representative

Water Technologies•San Jose, CA

About The Position

As a Dispatch Field Service Representative at Veolia Water Technology, you will provide operations and maintenance expertise for customers’ water treatment systems across a variety of industries. The role involves working with technologies such as media filtration, softening, reverse osmosis (RO), ion exchange (IX), de-oxygenation, and ultrafiltration (UF). You will conduct maintenance and calibration, consult with customer management and operations teams, help ensure contract compliance with volume and quality specifications, and operate, monitor, and optimize equipment performance. The role includes troubleshooting mechanical, electrical, and control systems; maintaining site records and spare-parts inventories; monitoring chemical injection systems; performing analytical testing; and completing work orders in MaintainX. You will respond to customer callouts and support team coverage during planned absences. The position includes 25% travel for training and other site visits, and work may involve hot, dirty, loud environments, moving equipment, and water-treatment chemicals. Veolia offers technical and commercial training, direct mentorship from experienced Account Managers, and a pathway to Account Manager promotion with direct account responsibilities. The stated compensation range is $30.68–$36.00 USD. Benefits include medical, dental, and vision insurance starting on the first day, life insurance, paid time off, paid holidays, parental leave, a 401(k) plan with a 3% default contribution plus matching, flexible spending and health savings accounts, AD&D insurance, disability insurance, and tuition reimbursement.

Requirements

High School Diploma, GED, Home School Certification, or international equivalent.
At least 2 years of service or maintenance experience, or equivalent experience in an industrial environment.
Current driver’s license.

Nice To Haves

Associate degree in Science or Engineering (STEM).
Technical certificate in instrumentation, electrical, or mechanical fields.
Current TWIC Card.

Responsibilities

Carry out mechanical, electrical, and controls troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation.
Create and maintain site paperwork and provide customers with detailed technical summaries of work performed.
Maintain an inventory of spare parts and an adequate supply of chemicals and replacement parts.
Monitor and maintain chemical injection systems.
Perform analytical testing, including turbidity, hardness, chlorine, pH, CO2, O2, SDI, and other site-specific tests.
Enter and complete work orders in the Maintenance Program (MaintainX).
Respond to customer callouts.
Support team coverage during planned absences.
Conduct maintenance and calibration activities.
Consult with customer management and operations teams.
Ensure contract compliance with volume and quality specifications.
Operate, monitor, and optimize equipment performance.
Perform other duties as assigned.