DCM Case Manager- Kerrville (On-Site)

Endeavors•Kerrville, TX

1d•Onsite

About The Position

The Disaster Case Manager supports individuals and families affected by disasters as they work toward recovery. The role includes conducting outreach, assessing eligibility and needs, developing recovery plans, and connecting clients with appropriate benefits, community resources, and services. The manager provides ongoing support through home and community visits, monitors progress, and helps ensure services address clients’ unmet disaster-related needs in a timely, efficient, and empathetic manner. The position maintains accurate case documentation using online software, prepares reports, and regularly reviews caseloads with the Case Management Supervisor. It also involves coordinating with family services, health professionals, and other stakeholders; contributing program evaluations and improvement suggestions; and participating in professional development activities. The role is based on-site in Kerrville and requires travel as business needs dictate, including possible deployment to disaster locations within 24 hours for periods of two to four weeks. Nights, weekends, and holidays may be required.

Requirements

Bachelor’s degree holders must have at least two years of experience in child welfare, emergency disaster response, and/or recovery environments.
Alternatively, a high school diploma or GED with three years of relevant experience is required in lieu of a degree; relevant experience in child welfare, emergency disaster response, and/or recovery environments is required.
A valid driver’s license with a clear record is required.
Must maintain regular and reliable attendance.
Must be available and willing to travel to various locations as business needs dictate.
Must be available and willing to work nights, weekends, and holidays as required.
Must be available for deployment within 24 hours to disaster locations for as long as two to four weeks.
Must not pose a direct threat or significant risk of substantial harm to personal or others’ health or safety.

Nice To Haves

Bachelor’s degree in behavioral sciences, human services, or social services.
Experience working in multidisciplinary teams to develop case plans.
Bilingual English/Spanish communication skills.

Responsibilities

Conduct outreach to disaster-affected clients.
Complete eligibility assessments and the intake process.
Conduct home and community visits to provide ongoing support.
Collaborate with clients to develop comprehensive recovery plans addressing unmet disaster-caused needs.
Monitor client progress and assess service effectiveness through follow-up visits.
Help clients identify and secure available benefits, community resources, and social services.
Coordinate with family services, health professionals, and other stakeholders to address client needs.
Maintain detailed records of client background, case history, and progress toward recovery goals.
Use online software to document and track case information.
Prepare reports as requested by the Case Management Supervisor or Program Manager.
Meet regularly with the Case Management Supervisor to review caseload and receive guidance.
Provide program evaluations and suggest improvements to service delivery.
Participate in workshops, seminars, and other educational activities for professional growth.
Provide status updates and reports on assigned cases as needed.
Perform additional duties as assigned to support the program’s mission and goals.
Provide exceptional customer service by placing the child, family, Veteran, or client first.