DCM Case Manager- Kerrville (On-Site)

ENDEAVORS•Kerrville, TX

1d•$25 - $25•Onsite

About The Position

The Disaster Case Manager supports individuals and families affected by disasters as they work toward recovery. The role includes client outreach, eligibility assessments and intake, visits to homes and community locations, and collaborative development of recovery plans addressing unmet disaster-caused needs. The Case Manager monitors progress through follow-up visits and connects clients with benefits, community resources, and social services. The position coordinates with family services, health professionals, and other stakeholders; maintains accurate case records and documentation in online software; prepares requested reports; and reviews caseloads with the Case Management Supervisor. The Case Manager also contributes to program evaluations and service improvements, participates in professional development activities, and performs other duties supporting the program’s mission. The position is based on-site in Kerrville, Texas, with travel of up to 50%.

Requirements

High school diploma or GED and three years of relevant experience, or a bachelor’s degree in behavioral sciences, human services, or social services.
For bachelor’s degree holders, at least two years of experience in child welfare, emergency disaster response, and/or recovery environments.
For high school diploma/GED holders, relevant experience in child welfare, emergency disaster response, and/or recovery environments is required; the posting specifies three years of relevant experience in lieu of a degree.
Valid driver’s license with a clear record.
Regular and reliable attendance.
Willingness and availability to travel to various locations as business needs dictate.
Willingness and availability to work nights, weekends, and holidays as required.
Willingness and availability to deploy to disaster locations within 24 hours for periods of up to 2–4 weeks.
Must not pose a direct threat or significant risk of substantial harm to personal or others’ health or safety.

Nice To Haves

Bachelor’s degree in behavioral sciences, human services, or social services.
Experience working in multidisciplinary teams to develop case plans.
Bilingual communication skills in English and Spanish.

Responsibilities

Conduct outreach to clients affected by disasters.
Complete eligibility assessments and the intake process.
Conduct home and community visits to provide ongoing support.
Work with clients to develop recovery plans addressing unmet disaster-caused needs.
Monitor client progress and evaluate service effectiveness through follow-up visits.
Help clients identify and secure available benefits, community resources, and social services.
Coordinate with family services, health professionals, and other stakeholders to address client needs.
Maintain accurate and detailed records of client background, case history, and progress toward recovery goals.
Use online software to document and track case information.
Prepare reports as requested by the Case Management Supervisor or Program Manager.
Meet regularly with the Case Management Supervisor to review caseload and receive guidance.
Provide program evaluations and suggest improvements to service delivery.
Participate in workshops, seminars, and other educational activities.
Provide case status updates and reports as needed.
Provide exceptional customer service by placing the child, family, Veteran, or client first.
Perform additional duties as assigned to support the program’s mission and goals.