DCM Case Manager

ENDEAVORS•Clearwater, FL

4d•$25 - $25•Onsite

About The Position

The Disaster Case Manager supports individuals and families affected by disasters throughout their recovery. The role includes conducting outreach, assessing eligibility and needs, developing recovery plans, and connecting clients with appropriate benefits, resources, and services. The case manager provides ongoing support through home and community visits, follow-up, and coordination with family services, health professionals, and other stakeholders. The position requires accurate and timely case documentation, tracking client progress, preparing reports, and complying with program requirements. The case manager also participates in program evaluation and professional development, and provides exceptional, client-first service in support of Endeavors’ mission to empower people to build better lives for themselves, their families, and their communities. The position is based in Clearwater, Florida. It requires a clear-record driver’s license and willingness to travel as business needs dictate, including deployment to disaster locations within 24 hours for periods of two to four weeks. Nights, weekends, and holidays may be required.

Requirements

High school diploma or GED with three years of relevant experience, or a bachelor’s degree in behavioral sciences, human services, or social services.
For bachelor’s degree holders: at least two years of experience in child welfare, emergency disaster response, and/or recovery environments.
For high school diploma/GED holders: relevant experience in child welfare, emergency disaster response, and/or recovery environments is required.
A driver’s license with a clear record.
Regular and reliable attendance.
Willingness and availability to travel as business needs dictate.
Willingness and availability to work nights, weekends, and holidays as required.
Willingness and availability to deploy to disaster locations within 24 hours for periods of two to four weeks.
Must not pose a direct threat or significant risk of substantial harm to the safety or health of self or others.

Nice To Haves

Bachelor’s degree in behavioral sciences, human services, or social services.
Experience working in multidisciplinary teams to develop case plans.
Bilingual English/Spanish communication skills.

Responsibilities

Conduct outreach to disaster-affected clients.
Complete eligibility assessments and the intake process.
Conduct home and community visits to provide ongoing support.
Collaborate with clients to develop comprehensive recovery plans addressing unmet disaster-caused needs.
Monitor client progress and assess service effectiveness through follow-up visits.
Help clients identify and secure available benefits, community resources, and social services.
Liaise with family services, health professionals, and other stakeholders to address client needs.
Maintain accurate, detailed records of client background, case history, and progress toward recovery goals.
Use online software to document and track case information.
Prepare reports as requested by the Case Management Supervisor or Program Manager.
Meet regularly with the Case Management Supervisor to review caseload and receive guidance.
Provide ongoing program evaluations and suggest service-delivery improvements.
Participate in workshops, seminars, and other educational activities for professional growth.
Provide status updates and reports on assigned cases as needed.
Perform additional duties that support the program’s mission and goals.
Provide exceptional customer service by placing the child, family, Veteran, or client first.