DCM Digital Delivery Manager (APAC)

Apple

6d

About The Position

The Digital Commerce Management (DCM) team maintains and manages customer-facing content across the Apple Store Online, Apple Store App, Tmall Flagship Store, and Douyin Store. Its mission is to deliver an engaging, flawless shopping experience by continually improving content quality and scaling for new geographies, languages, and devices.

The Digital Delivery Manager (DDM) balances technical coordination, workflow optimization, and cross-team alignment to scale Customer Lifecycle Management (CLM) capabilities while ensuring a consistent, high-quality customer experience. The role partners with cross-functional teams to deliver CLM deployments, translate business needs into executable digital roadmaps, and maintain cross-system launch stability. It has end-to-end accountability for process optimization and risk mitigation, including identifying risks early, standardizing delivery processes, creating repeatable solution templates, and improving efficiency to scale CLM operations sustainably.

Requirements

• At least 4 years of experience in e-commerce, end-to-end digital solution delivery, or project execution.
• Ability to structure ambiguous business, operational, and technical challenges and drive pragmatic solutions.
• Ability to align technical, marketing, and operations teams to deliver business requirements.
• Ability to accommodate a flexible work schedule during critical business periods and participate as part of a global team.
• Business proficiency in Mandarin and English.
• Hands-on experience in CLM system deployment and cross-platform rollout.
• Solid understanding of system API integration, data pipelines, user tag architecture, and cross-system data logic.
• Familiarity with end-to-end execution workflows for digital system launches.
• Experience troubleshooting post-launch functional bugs and data consistency issues.
• Demonstrated ability to manage difficult decisions and conflicting points of view effectively.
• Bachelor’s degree (BA/BS) or equivalent experience.

Responsibilities

• Manage and deploy operational roadmaps, defining workstreams, milestones, owners, and dependencies.
• Drive cross-functional delivery and proactively resolve technical and operational blockers.
• Own end-to-end launch execution, ensuring solution readiness, implementation quality, and coordinated deployment across relevant digital commerce platforms.
• Oversee issue resolution and remediation to deliver successful launches.
• Standardize delivery methodologies and drive change management for evolving digital content-production workflows.
• Influence cross-functional partner teams with timely, actionable insights.
• Optimize systems and processes for creating product copy and rich media assets, including images and videos, to support product launches, campaigns, and promotions.
• Strategize, plan, and test delivery of new platform features and capabilities that improve digital customer shopping experiences on Apple Store Online and marketplaces.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level