DCM Case Manager Supervisor - West Virginia
About The Position
The DCM Case Manager Supervisor leads a team of Case Managers providing disaster case management services to individuals and families affected by disasters. The supervisor ensures staff complete needs assessments, develop service plans, make community referrals, maintain appropriate client contact, deliver quality services, and complete service plans on time. The DCM is the primary contact for disaster survivors, assessing disaster-caused unmet needs, helping survivors develop and carry out recovery plans, coordinating resources and services, and supporting cases through recovery and closure. This role provides leadership, staff development, case oversight, compliance monitoring, reporting, and collaboration with supervisors, program managers, survivors, and community partners. It promotes trauma-informed, client-centered services and mission-driven leadership. The position is based in Beckley, West Virginia; work-from-home options are unavailable because of the nature of the work and the confidentiality of client information. Travel may be up to 50%, and daily use of a personal vehicle is required.
Requirements
- High school diploma or GED plus four years of experience in child welfare, disaster response, recovery services, or multidisciplinary case planning; alternatively, a bachelor's degree in behavioral sciences, human services, social services, or a related field.
- Minimum of one year of experience in publicly facing case management.
- Knowledge of FEMA’s Disaster Case Management framework.
- Knowledge of 2 C.F.R. 200, 44 C.F.R., and the Stafford Act.
- Proficiency in Microsoft Word and Excel.
- Technical skills in analysis, business accounting principles, and knowledge of construction methodologies.
- Ability to successfully pass required criminal background checks.
- Valid driver’s license with a clear record.
- Daily use of a personal vehicle and reliable transportation; willingness to travel as needed.
- Ability to maintain regular and acceptable attendance.
- Must not pose a direct threat or significant risk to the safety or health of self or others.
Nice To Haves
- Two years of supervisory experience.
- Prior experience in child welfare or emergency/disaster response environments.
- Bilingual English/Spanish communication skills.
Responsibilities
- Lead and support Case Managers through regular caseload staffing, challenge resolution, and communication of program updates, contract requirements, and organizational priorities.
- Hire, train, mentor, and evaluate staff; model trauma-informed care and best practices; monitor performance and foster accountability and professional growth.
- Assign and balance Disaster Case Manager caseloads weekly.
- Review cases weekly for compliance, progress, documentation, and timely updates to Individual Recovery Plans and Service Plans.
- Provide case guidance and technical support to promote high-quality, client-centered services.
- Meet with Supervisors and Program Managers to evaluate performance, address challenges, and recommend improvements.
- Prepare and deliver reports, dashboards, and case status updates on time.
- Identify staff training needs, encourage participation in learning opportunities, and model continuous learning.
- Maintain open communication and strong relationships with staff, survivors, and community partners; conduct quarterly partner collaboration meetings.
- Prioritize clients and demonstrate servant leadership aligned with the organization’s mission.
- Resolve client grievances within 10 business days and complete special assignments by agreed timelines.
- Perform additional responsibilities as assigned to support program success and organizational growth.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
