DCM Case Manager - West Virginia

Endeavors • Charleston, WV

18h • Onsite

About The Position

The Disaster Case Manager supports individuals and families affected by disasters as they work toward recovery. The role includes conducting outreach, assessing eligibility and needs, developing recovery plans, connecting clients with benefits and community resources, and monitoring progress through follow-up visits. The Case Manager coordinates with family services, health professionals, and other stakeholders, maintains accurate case records using online software, and prepares reports and updates as requested. The position is onsite and requires travel to various locations, including possible deployment to disaster locations within 24 hours for periods of two to four weeks. Work nights, weekends, and holidays may be required to meet business needs. The successful candidate provides empathetic, client-centered service and contributes to program evaluation and improvement.

Requirements

• Bachelor’s degree holders must have at least two years of experience in child welfare, emergency disaster response, and/or recovery environments.
• Alternatively, a high school diploma or GED with three years of relevant experience is required in lieu of a degree; relevant experience in child welfare, emergency disaster response, and/or recovery environments is required.
• A valid driver’s license with a clear record is required.
• Must maintain regular and reliable attendance according to the employer’s standards.
• Must be willing and available to travel to various locations as frequently as business needs dictate.
• Must be willing and available to work nights, weekends, and holidays as required.
• Must be available for deployment to disaster locations within 24 hours for periods of two to four weeks.
• Must not pose a direct threat or significant risk of substantial harm to the safety or health of themselves or others.

Nice To Haves

• Bachelor’s degree in behavioral sciences, human services, or social services.
• Experience working in multidisciplinary teams to develop case plans.
• Bilingual English/Spanish communication skills.

Responsibilities

• Conduct outreach to disaster-affected clients.
• Complete eligibility assessments and the intake process.
• Conduct home and community visits to provide ongoing support.
• Collaborate with clients to develop comprehensive recovery plans addressing unmet disaster-caused needs.
• Monitor client progress and assess service effectiveness through follow-up visits.
• Help clients identify and secure available benefits, community resources, and social services.
• Liaise with family services, health professionals, and other stakeholders to address client needs.
• Maintain accurate and detailed records of client background, case history, and progress toward recovery goals.
• Use online software to document and track case information.
• Prepare reports as requested by the Case Management Supervisor or Program Manager.
• Meet regularly with the Case Management Supervisor to review caseload and receive guidance.
• Provide ongoing program evaluations and suggest improvements to service delivery.
• Participate in workshops, seminars, and other educational activities for professional growth.
• Provide status updates and reports on assigned cases as needed.
• Perform additional duties as assigned to support the program’s mission and goals.
• Provide exceptional customer service by placing the child, family, Veteran, or client first.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED