DCM Case Manager Supervisor - West Virginia

Endeavors•Beckley, WV

1d•Onsite

About The Position

The DCM Case Manager Supervisor manages and leads a team of Case Managers who provide disaster case management services to individuals and families impacted by disasters. The supervisor ensures staff complete needs assessments, develop service plans, make appropriate community referrals, maintain suitable client contact, deliver quality services, and complete service plans in a timely manner. The DCM is the primary point of contact for disaster survivors, assessing disaster-caused unmet needs, helping survivors develop and implement recovery plans, coordinating resources and services, and supporting cases through recovery and closure. Because the role involves confidential client information, work-from-home options are not available. The supervisor provides leadership and regular caseload guidance; trains, mentors, and evaluates Case Managers; assigns and reviews caseloads and cases for quality, progress, and compliance; and supports client-centered, trauma-informed service. The role also includes reporting, coordination with supervisors, program managers, and community partners, identifying improvements and staff development needs, and supporting mission-driven program delivery. Regular attendance, travel as needed, and daily use of a personal vehicle are required.

Requirements

Associate’s degree in a related field, as stated under Minimum Qualifications.
Minimum of one year of publicly facing case management experience, as stated under Minimum Qualifications.
Knowledge of FEMA’s Disaster Case Management framework.
Knowledge of 2 C.F.R. 200, 44 C.F.R., and the Stafford Act.
Proficiency in Microsoft Word and Excel.
Technical skills in analysis, business accounting principles, and knowledge of construction methodologies.
Ability to successfully clear the required criminal background check.
Alternatively, a bachelor’s degree in behavioral sciences, human services, social services, or a related field; or a high school diploma or GED plus four years of experience in child welfare, disaster response, recovery services, or multidisciplinary case planning.
With a bachelor’s degree, four or more years of relevant experience in child welfare, disaster response, or recovery environments and two or more years of supervisory experience.
With a high school diploma or GED, relevant experience in child welfare or disaster response environments and two years of supervisory experience.
Valid driver’s license with a clear record.
Daily use of a personal vehicle and willingness to travel as needed; reliable transportation is required.
Must maintain regular and acceptable attendance.
Must not pose a direct threat or significant risk to the safety or health of self or others.

Nice To Haves

Two years of supervisory experience is preferred.
Prior experience in child welfare or emergency/disaster response environments.
Bilingual English/Spanish communication skills.

Responsibilities

Lead and support Case Managers, including regular caseload staffing and communication of program updates, contract requirements, and organizational priorities.
Hire, train, mentor, and evaluate assigned staff; model trauma-informed care and best practices and foster accountability, growth, and service excellence.
Assign and balance Disaster Case Manager caseloads weekly.
Review active cases weekly for compliance, progress, and timely updates to Individual Recovery Plans and Service Plans.
Provide case guidance and technical support to promote high-quality, client-centered services.
Meet with Supervisors and Program Managers to assess performance, address challenges, and recommend improvements.
Prepare and deliver required reports, dashboards, and case status updates.
Identify staff training needs, encourage participation in professional development, and track mandatory training completion.
Maintain communication and relationships with staff, survivors, and community partners; conduct partner collaboration meetings.
Resolve client grievances within the stated timeframe and demonstrate mission alignment in program reviews.
Perform additional responsibilities as assigned to support program success and organizational growth.