DCM Case Manager - West Virginia

ENDEAVORS•Charleston, WV

2d•$26 - $26•Onsite

About The Position

The Disaster Case Manager supports individuals and families affected by disasters as they work toward recovery. The role conducts client outreach, assesses eligibility and needs, develops recovery plans, and connects clients with appropriate benefits, community resources, and services. The Case Manager provides ongoing support through home and community visits, monitors progress, and coordinates with family services, health professionals, and other stakeholders to address clients’ needs. The position maintains accurate case documentation using online software, prepares requested reports and status updates, and meets regularly with the Case Management Supervisor to review the caseload and receive guidance. It also contributes to program evaluation and improvement, participates in professional-development activities, and performs other duties that support the program’s mission. Exceptional customer service and placing the client first are expected. This is a full-time, onsite, day-shift position based in Charleston, West Virginia. The role requires travel to various locations and availability for nights, weekends, and holidays as business needs require. It may also require deployment to disaster locations within 24 hours for periods of two to four weeks.

Requirements

A bachelor’s degree in behavioral sciences, human services, or social services is preferred; alternatively, a high school diploma or GED with three years of relevant experience is required.
Bachelor’s degree holders must have at least two years of experience in child welfare, emergency disaster response, and/or recovery environments.
High school diploma/GED holders must have relevant experience in child welfare, emergency disaster response, and/or recovery environments.
Maintain regular and reliable attendance as determined by the employer’s standards.
Have a driver’s license with a clear record.
Be available and willing to travel to various locations as frequently as business needs dictate.
Be available and willing to work nights, weekends, and holidays as required by business needs.
Be available for deployment within 24 hours to disaster locations for periods of two to four weeks.
Must not pose a direct threat or significant risk of substantial harm to the safety or health of themselves or others.

Nice To Haves

Experience working on multidisciplinary teams to develop case plans.
Bilingual communication skills in English and Spanish.

Responsibilities

Conduct outreach to disaster-affected clients.
Complete eligibility assessments and the intake process.
Conduct home and community visits to provide ongoing support.
Collaborate with clients to develop comprehensive recovery plans addressing unmet disaster-caused needs.
Monitor progress and assess service effectiveness through follow-up visits.
Help clients identify and secure available benefits, community resources, and social services.
Coordinate as a liaison among family services, health professionals, and other stakeholders to address client needs.
Maintain accurate, detailed records of client background, case history, and progress toward recovery goals.
Use online software to document and track case information.
Prepare reports as requested by the Case Management Supervisor or Program Manager.
Meet regularly with the Case Management Supervisor to review caseload and receive guidance.
Contribute to ongoing program evaluations and suggest improvements to service delivery.
Participate in workshops, seminars, and other educational activities for professional growth.
Provide case status updates and reports as needed.
Perform additional duties as assigned to support the program’s mission and goals.
Provide exceptional customer service by placing the child, family, Veteran, or client first.