DCM Case Manager - Fort Pierce

Endeavors•Fort Pierce, FL

13h

About The Position

The Disaster Case Manager supports individuals and families affected by disasters as they work toward recovery. The role includes outreach, eligibility assessments and intake, home and community visits, recovery planning, follow-up, and connecting clients with benefits, community resources, and social services. The manager coordinates with family services, health professionals, and other stakeholders, while maintaining detailed case records and using online software to document and track information. The position also includes reporting, caseload reviews with a supervisor, program evaluation, and participation in professional development activities. The role requires travel to various locations and availability for deployment to disaster locations within 24 hours for periods of two to four weeks, as well as work on nights, weekends, and holidays when needed.

Requirements

Bachelor’s degree holders must have at least two years of experience in child welfare, emergency disaster response, and/or recovery environments.
In lieu of a degree, a high school diploma or GED and three years of relevant experience are required.
High school diploma/GED holders must have relevant experience in child welfare, emergency disaster response, and/or recovery environments.
Valid driver’s license with a clear record.
Maintain regular and reliable attendance according to the employer’s standards.
Be willing and available to travel to various locations and deploy to disaster locations within 24 hours for two to four weeks as needed.
Be willing and available to work nights, weekends, and holidays as needed.
Must not pose a direct threat or significant risk of substantial harm to the safety or health of oneself or others.

Nice To Haves

Bachelor’s degree in behavioral sciences, human services, or social services.
Experience working in multidisciplinary teams to develop case plans.
Bilingual communication skills in English and Spanish.

Responsibilities

Conduct outreach to disaster-affected clients.
Complete eligibility assessments and the intake process.
Conduct home and community visits to provide ongoing support.
Collaborate with clients to develop comprehensive recovery plans addressing unmet disaster-caused needs.
Monitor progress and assess the effectiveness of services through follow-up visits.
Assist clients in identifying and securing available benefits, community resources, and social services.
Act as a liaison among family services, health professionals, and other stakeholders to address client needs.
Maintain accurate and detailed records of client background, case history, and progress toward recovery goals.
Use online software to document and track case information.
Prepare reports as requested by the Case Management Supervisor or Program Manager.
Meet regularly with the Case Management Supervisor to review caseload and receive guidance.
Provide ongoing program evaluations and suggest improvements to enhance service delivery.
Participate in workshops, seminars, and other educational activities for professional growth.
Provide status updates and reports on assigned cases as needed.
Perform additional duties as assigned to support the program’s mission and goals.
Demonstrate exceptional customer service by placing the child, family, Veteran, or client first.
Travel to various locations and deploy to disaster locations within 24 hours for periods of two to four weeks as business needs dictate.
Work nights, weekends, and holidays as required to meet business needs.