Disaster Case Manager

Catholic Charities•San Antonio, TX

About The Position

This temporary disaster relief position lasts approximately 60 to 90 days and involves recurring deployments of up to five days per week to Uvalde County and Zavala County. Under the supervision of the Humanitarian Relief department, the Disaster Case Manager provides comprehensive case management, resource navigation, emergency financial assistance, and direct support to individuals and families affected by crisis, displacement, economic hardship, and declared disasters, including severe weather and flooding. The role supports emergency response, household stabilization, coordination of relief services, and short-term community recovery. The Case Manager drives a rapid response vehicle for outreach, conducts home visits, and may be deployed to disaster-affected areas in Uvalde to support community members and survivors impacted by flooding. The position serves diverse local, refugee, and immigrant populations, using culturally sensitive, strengths-based, and trauma-informed approaches. All work must align with Catholic Charities’ mission and comply with safety, confidentiality, conduct, and faith and moral policies.

Requirements

Bachelor’s degree in Social Work, Human Services, or a related field preferred; alternatively, at least one year of relevant social service, disaster response and relief, or emergency management experience.
Reliable transportation.
Valid driver’s license and valid vehicle insurance.
Must be at least 21 years of age.
Clean driving record.
Proficiency in client documentation, case management, and recordkeeping.
Strong computer skills, including Microsoft Office, email, and database systems.
Excellent organizational, written, and verbal communication skills.
Critical-thinking and problem-solving ability.
Ability to work independently and collaboratively in a fast-paced environment.
Demonstrated commitment to cultural humility and trauma-informed care.
Sensitivity to the service population’s cultural and socioeconomic characteristics.
Ability to adhere to safety protocols and protect the confidentiality of client, donor, organizational, investigative, and financial information.
Travel requirements include 20% local travel and 80% overnight travel per year.

Nice To Haves

Bachelor’s degree in Social Work, Human Services, or a related field.
Bilingual English/Spanish.

Responsibilities

Conduct client intake and needs assessments to determine eligibility, immediate needs, and long-term goals.
Develop individualized service plans addressing needs such as housing, employment, documents, benefits, food, hygiene, clothing, transportation, legal assistance, and healthcare.
Provide case management, resource navigation, emergency assistance, and supportive services, including timely referrals to housing programs, food pantries, medical care, counseling, legal services, partner agencies, and internal programs.
Drive the rapid response vehicle to community locations to deliver emergency distributions and provide on-site case support.
Conduct home visits and provide disaster case management to survivors and community members in affected areas.
Assist clients with housing and benefit applications, including applications to relevant community and government programs.
Support client empowerment, post-disaster recovery, and community integration through strengths-based and solution-focused approaches.
Maintain accurate, timely, and confidential client records, including intake forms, assessments, service plans, case notes, and progress notes; enter assistance in agency data platforms and track progress using external and internal systems.
Prepare weekly and monthly reports on client outcomes, service counts, and community engagement; report client progress, challenges, and significant issues to the Director/Manager.
Collaborate with Catholic Charities departments and community partners to provide holistic, wraparound services.
Participate in team meetings, program evaluations, professional development, training, workshops, and webinars.
Demonstrate cultural sensitivity and adapt services to the needs of diverse populations.
Follow safety training and protocols, protect confidential information, and adhere to the Code of Conduct and Faith and Moral Policy.
Complete all required trainings in a timely manner.
Promote teamwork, collaboration, a solution-oriented approach, and commitment to the organization’s mission and vision.
Perform other duties as assigned by the Associate Senior Director, Senior Director, or VP of Programs.