Disaster Case Manager

Archdiocese of San Antonio•San Antonio, TX

About The Position

This is a temporary disaster relief position lasting approximately 60 to 90 days, with recurring deployment to Uvalde County and Zavala County for up to five days per week. Under the supervision of the Humanitarian Relief department, the Disaster Case Manager provides comprehensive case management, resource navigation, emergency financial assistance, and direct support to people and families affected by crisis, displacement, economic hardship, and declared disasters. The work includes responding to severe weather and flooding, stabilizing vulnerable households, coordinating disaster relief services, and supporting short-term community recovery. The position drives a rapid response vehicle for outreach, conducts home visits, and may deploy to disaster-affected areas in Uvalde to provide case management to people impacted by flooding. The role supports Catholic Charities’ mission of restoring dignity, promoting self-sufficiency, and responding compassionately to people experiencing disaster or crisis. The Case Manager develops individualized plans, connects clients with essential resources, documents services and progress, and collaborates with agency departments and community partners. The role requires cultural sensitivity, confidentiality, adherence to safety protocols and organizational policies, and a solution-oriented, collaborative approach.

Requirements

Bachelor’s degree in Social Work, Human Services, or a related field preferred; alternatively, at least one year of relevant social service, disaster response and relief, or emergency management experience.
Reliable transportation.
Valid driver license and valid vehicle insurance.
At least 21 years of age.
Clean driving record.
Proficiency in client documentation, case management, and recordkeeping.
Strong computer skills, including Microsoft Office, email, and database systems.
Excellent organizational, written, and verbal communication skills.
Critical-thinking and problem-solving ability.
Ability to work independently and collaboratively in a fast-paced environment.
Demonstrated commitment to cultural humility and trauma-informed care.
Ability to meet travel requirements of 20% local travel and 80% overnight travel per year.
Sensitivity to the service population’s cultural and socioeconomic characteristics.
Ability to protect confidential client, donor, organizational, investigation, and financial information.
Ability to follow safety training and protocols and take precautions to protect personal and others’ safety.
Commitment to a solution-oriented, collaborative approach and the organization’s mission and vision.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Conduct client intake and needs assessments to determine eligibility, immediate needs, and long-term goals.
Collaborate with clients to develop individualized service plans addressing needs such as housing, employment, documents, benefits, food, hygiene, clothing, transportation, legal assistance, and healthcare.
Provide case management, resource navigation, direct support, and timely referrals to housing programs, food pantries, medical care, counseling, legal services, partner agencies, and internal programs.
Drive the rapid response vehicle to community locations to provide outreach, emergency distributions, and on-site case support.
Conduct home visits and provide disaster case management in affected communities, including deployment to areas impacted by flooding.
Help clients complete housing and benefit applications, including applications for programs such as Community Foundation of the Texas Hill Country, Connective, USDA, and LTRG.
Guide clients toward post-disaster recovery and community integration using strengths-based and solution-focused approaches.
Maintain accurate, timely, and confidential client records, including intakes, assessments, service plans, progress notes, and assistance entered into agency data platforms.
Track progress toward program objectives using external refugee databases and internal data systems.
Prepare weekly and monthly reports on client outcomes, service counts, and community engagement; communicate client progress, challenges, and significant issues to the Director or Manager.
Collaborate with Catholic Charities departments and community partners to provide holistic, wraparound services.
Participate in team meetings, program evaluations, training, workshops, webinars, and other professional development activities.
Complete required trainings in a timely manner and uphold safety protocols, confidentiality requirements, the Code of Conduct, and the Faith and Moral Policy.
Adapt services to the cultural and socioeconomic characteristics and needs of local citizens, refugees, and immigrants.
Perform other duties as assigned by the Associate Senior Director, Senior Director, or VP of Programs.