Community Disaster Program Manager

American Red Cross•Río Piedras, PR

About The Position

The Community Disaster Program Manager ensures effective collaboration with Volunteer Services; identifies, mobilizes, and engages partners across communities in the assigned geographic area; and assesses readiness resources, facilities, supplies, local vendors, and strategies for addressing gaps. The manager works with volunteers to help communities prepare to respond to disasters. The role is responsible for the North and Southwest areas of the island and requires daily work in the assigned geographic area to engage and mobilize communities and support volunteers. Regional disaster employees must deploy to disaster relief operations outside their region at least once a year. Employees must meet all training and physical capacity requirements for deployment. This position is not eligible for relocation assistance.

Requirements

Bachelor's degree, or an equivalent combination of education and related experience.
At least 5 years of related experience building, mobilizing, leading, and developing volunteer teams to execute a social services program or service.
Current valid driver's license and good driving record.
Excellent interpersonal, verbal, and written communication skills.
Analytical and decision-making skills to interpret program trends and results, formulate recommendations, and develop creative processes for continuous program or service improvement.
Demonstrated ability to collaborate with diverse groups and individuals representative of community demographics; manage multiple priorities; facilitate; solve problems; market; lead; and manage partnerships.
Intermediate proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
Ability to work outside regular duty hours, including nights and weekends.
Ability to meet required training and physical capacity requirements for disaster deployments.

Nice To Haves

Bilingual proficiency in English and Spanish.
Experience recruiting volunteers.

Responsibilities

Lead and support a diverse volunteer team implementing volunteer-led disaster cycle services programming across the assigned area or functional activities throughout the region.
Implement disaster cycle services activities in the assigned geographic area or specific functional activities within the region.
Develop and support disaster volunteers, who are the primary workforce and should represent the communities they serve culturally and linguistically.
Cultivate and develop Disaster Leadership Volunteers, including volunteer partners, for disaster readiness, preparedness, response, and recovery responsibilities.
Coordinate efforts to prepare and mobilize communities and engage partners with expertise and assets to prepare for, respond to, and recover from disasters and emergencies.
Build relationships and collaborate with internal employee and volunteer partners in a matrix management environment.
Serve as the Red Cross disaster subject matter expert in the assigned area to maximize Red Cross presence, community engagement, and mobilization.
Develop partnerships with organizations and leaders supporting frontline communities and community resiliency before, during, and after disasters.
Initiate and coordinate disaster relief operations in the assigned area, or regional functional activities, in alignment with the Disaster Cycle Services Concept of Operations.
Build trust and increase access to disaster services in diverse, historically underserved communities, partnering with trusted and diverse organizations to extend the Red Cross's reach.