Deputy Project Manager - Disaster Case Management Program

Tidal Basin Holdco, LLC • Anchorage, AK

7d

About The Position

The Deputy Project Manager supports the Project Manager in managing and delivering a Disaster Case Management Program. The role supports day-to-day operations, with emphasis on case management delivery, staff oversight, coordination with teaming partners, quality assurance, performance reporting, timelines, and deliverables. The Deputy Project Manager helps ensure compliance with applicable federal, state, and local requirements and contractual obligations, stakeholder expectations, and performance goals. The position also supports the delivery of timely, confidential, high-quality, survivor-centered services that advance disaster recovery outcomes.

The position provides operational and technical support to program staff and partners, monitors case management activities and performance, and helps coordinate recovery resources. It contributes to program planning, staffing, resource allocation, reporting, and continuous improvement. Work may be performed remotely or on-site depending on program needs, and travel may be required to remote parts of Alaska. Work hours may require flexibility based on operational demands.

Requirements

• Associate’s or Bachelor’s degree in a relevant field.
• At least 2 years of experience in disaster case management, disaster recovery, case management, program management, government programs, grant-funded programs, human services, or a related field.
• Demonstrated experience supporting project or program management activities.
• Experience overseeing disaster recovery, case management, human services, government, or grant-funded programs.
• Proficiency in Microsoft Office Suite, including Excel.
• Strong organizational skills and attention to detail.
• Strong interpersonal, analytical, and problem-solving skills.
• Strong written and verbal communication skills, including the ability to communicate effectively with staff, clients, government partners, stakeholders, and leadership.
• Ability to manage competing priorities, meet deadlines, and work independently in a fast-paced environment.
• Ability to use data and performance metrics to support decision-making and program improvement.
• Knowledge of disaster recovery principles, survivor assistance, resource coordination, and case management practices.
• Ability to manage client expectations, subcontractor relationships, teaming partners, and contract requirements.
• Commitment to survivor-centered, trauma-informed, and equitable service delivery.
• Ability and willingness to travel to remote parts of Alaska.

Nice To Haves

• Bachelor’s degree in a relevant field.
• Experience managing or supervising professional staff.
• Experience with federally funded disaster recovery or human services programs.
• Experience with FEMA, state disaster recovery programs, Disaster Case Management, or similar survivor assistance programs.

Responsibilities

• Support the Project Manager in overall management and administration of the Disaster Case Management Program.
• Provide advisory and consulting support to state, local, and federal partners on program startup, implementation, and ongoing operations.
• Provide technical guidance on Disaster Case Management policies, procedures, and standard operating practices.
• Manage and support program staff, potentially including Disaster Case Managers, supervisors, resource coordinators, analysts, eligibility specialists, and QA/QC staff.
• Oversee teaming partners and subcontractors supporting program delivery.
• Monitor case management operations, including productivity, caseload distribution, case progression, and service delivery.
• Develop and maintain tools to track caseloads, referrals, survivor outcomes, unmet needs, performance measures, and recovery milestones.
• Monitor compliance with applicable regulations, guidance, contractual requirements, and internal program policies.
• Ensure confidentiality, data integrity, and appropriate handling of survivor information.
• Identify, escalate, and support timely resolution of service delivery and procedural issues.
• Promote high-quality service delivery through trauma-informed, culturally responsive, and survivor-centered practices.
• Establish performance expectations and provide ongoing coaching, feedback, and operational support to staff.
• Evaluate program processes and recommend or implement improvements based on operational needs, emerging issues, and lessons learned.
• Coordinate with internal leadership, government partners, community organizations, and other stakeholders to identify and leverage recovery resources.
• Prepare reports, dashboards, briefings, and other deliverables communicating program status, accomplishments, risks, and issues requiring attention.
• Present recommendations, operational updates, and performance information to leadership and stakeholders.
• Support program planning, staffing, and resource allocation to meet short- and long-term program goals.
• Provide oversight and direction to assigned program staff and operational teams; may supervise or provide functional oversight to case management and support personnel.
• Support oversight of subcontractors and teaming partners to ensure alignment with program objectives and contract requirements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree