Director, Transplant

Advocate Health • Winston-Salem, NC

11d • $63 - $95

About The Position

The Director, Transplant directs clinical and administrative operations across assigned care locations, ensuring consistent execution of service line, divisional, and enterprise priorities. In partnership with service line leadership, the director establishes operational plans and performance expectations, oversees management routines, monitors operating and labor budgets, and directs corrective actions to meet financial and operational targets. The role integrates care settings and specialties to improve access, capacity, growth, and operational consistency, while monitoring measures such as throughput, quality, patient experience, and financial performance.

The director leads managers and supervisors through coaching, development, and performance management, establishes leadership accountability, and oversees recruitment, onboarding, teammate concerns, and compliance. In partnership with clinician leadership, the service line leadership team, and other stakeholders, the director aligns operational execution with clinical priorities, removes barriers, coordinates workflow and resource decisions, and optimizes coverage and scheduling across sites. Clinician leadership retains accountability for clinician practice and professional standards.

The role leads continuous improvement in quality, safety, access, efficiency, and patient experience; uses data and benchmarking to identify risks and opportunities; and directs workforce planning, staffing models, talent development, succession planning, and performance improvement. The director also develops or recommends operating and capital budgets and controls expenditures within approved objectives, while ensuring adherence to the organization's Code of Ethical Conduct and applicable policies, regulations, and laws.

This is a full-time position, 40 hours per week, with a Monday–Friday, 8 a.m.–5 p.m. schedule. The role requires frequent local travel to various care settings, availability for team development and unplanned needs, and attendance at clinician meetings that may occur outside normal business hours. The work environment includes normal office exposure.

Requirements

• Bachelor’s degree in healthcare or a related field.
• Typically 7 years of experience in operational leadership roles.
• Strategic thinking and ability to translate service line priorities into operational plans and measurable results.
• Strong operational leadership, execution, and performance improvement skills in complex healthcare environments.
• Financial, analytical, and problem-solving acumen, including the use of data to identify risks, trends, and improvement opportunities.
• Ability to lead through managers, establish accountability, and drive results through clear expectations, coaching, and change management.
• Strong relationship-building and collaboration skills, including the ability to partner with clinicians, executives, and cross-functional teams.
• Executive presence and strong written and verbal communication skills.
• Commitment to diversity, equity, and inclusion and fostering an engaged, high-performing work environment.
• Frequent local travel to various care settings.
• Availability for development needs and unplanned team needs; clinician meetings may occur before or after normal business hours.

Nice To Haves

• Master’s degree.
• Clinical certification, licensure, Fellow status, or previous clinical experience.

Responsibilities

• Direct clinical and administrative operations across assigned care locations, aligning execution with service line, divisional, and enterprise priorities.
• Establish operational plans, performance expectations, and management routines in partnership with service line leadership.
• Oversee operating and labor budgets, monitor performance, identify risks and variances, and direct corrective actions.
• Integrate care settings and specialties to improve access, capacity, growth, and operational consistency.
• Monitor throughput, quality, patient experience, and financial metrics and lead operational responses to performance trends.
• Coach, develop, and manage the performance of managers and supervisors; establish leadership expectations and accountability.
• Direct recruitment, onboarding, teammate development, and resolution of teammate concerns through frontline leaders.
• Ensure compliance with organizational policies, regulatory requirements, and performance standards.
• Partner with clinician and service line leadership to align operations with clinical priorities and care delivery needs.
• Remove operational barriers and coordinate workflow, scheduling, stakeholder, and resource decisions that support clinicians and patient care.
• Support clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination.
• Optimize coverage models, scheduling, and resource allocation across sites in partnership with relevant leaders.
• Lead continuous improvement in quality, safety, access, efficiency, and patient experience, including root cause analysis and corrective action follow-through.
• Use data, benchmarking, and performance reviews to identify operational risks, opportunities, and priorities.
• Direct workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders.
• Design and direct assigned areas, including talent development, succession planning, feedback, recognition, and performance improvement.
• Develop and/or recommend operating and capital budgets and control expenditures within approved budget objectives.
• Ensure understanding of and compliance with the organization's Code of Ethical Conduct and applicable policies, regulations, and laws.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Potential premium pay, incentive pay for select positions, and annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Director