Associate Director Transplant Clinic

Banner Health • Phoenix, AZ

5d • Onsite

About The Position

The Associate Director Transplant Clinic provides overall leadership for employed physicians’ practices, operations, and staff within a specific service line. The role oversees business operations, strategic planning and development, and the practices’ image within the business community, and serves as an organizational resource for clinic practice and facility issues. The position has 21 direct reports, including front office staff, medical assistants, patient care coordinators, and RN transplant coordinators, and collaborates with other Associate Directors in Transplant Services.

The role provides leadership that supports the growth and market position of the medical group; builds community partnerships; promotes high-quality service and process improvement; and fosters employee engagement and service excellence. It also supports safe and effective practice design, partners across departments to improve patient care and financial performance, and ensures operational goals align with the organization’s mission, vision, and values. The position has administrative responsibility for designated physician practices and collaborates with centralized service departments, health plans, and leadership teams.

The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., on the day shift. The role is based in Phoenix, Arizona.

Requirements

• Bachelor’s degree in business administration or health services administration, or equivalent education as described in the posting.
• At least five years of healthcare management experience.
• Strong knowledge of business and/or healthcare administration and healthcare management.
• Ability to address multiple projects, demands, and issues simultaneously.
• Excellent written and verbal communication skills.
• Planning, organizational, and conceptual skills.
• Sign an Arizona Criminal History Affidavit upon hire.

Nice To Haves

• Additional related education and/or experience.

Responsibilities

• Provide leadership for the medical group to support organizational growth and market positioning with employees and the community.
• Partner with the market manager to build and maintain community partnerships and relationships to attract and retain customers and support Banner’s brand positioning.
• Partner with Public Relations and Marketing on location, provider, and specialty promotion; respond to information requests, identify providers for media opportunities, and provide staff for community events.
• Promote high-quality service and support process improvements that enhance clinical services, outcomes, and patient throughput.
• Work with medical group leadership and organizational leaders to oversee structures that support effective and efficient patient care.
• Foster employee engagement and service excellence, role-model organizational values, establish service standards, manage improvement opportunities, and promote recognition and celebration.
• Prioritize safety in the design and redesign of practices and services and allocate resources for improvement activities.
• Partner with other departments to improve patient care through employed physician practices, increase revenue potential, and decrease costs.
• Develop areas of responsibility in alignment with organizational mission, vision, and values; communicate and measure operational goals.
• Provide administrative leadership for designated physician practices and collaborate with centralized system service departments, health plans, and leadership teams.
• Lead and oversee a team of 21 direct reports, including front office staff, medical assistants, patient care coordinators, and RN transplant coordinators.
• Collaborate with other Associate Directors in Transplant Services.

Benefits

• Banner Health states that it invests in workplace excellence and team-member happiness, satisfaction, well-being, and fulfillment.
• Great Place To Work® Certification™ is noted for Banner Health.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager