Director, Transplant

Advocate Health and Hospitals Corporation • Winston Salem, NC

10d

About The Position

The Director, Transplant leads clinical and administrative operations across assigned care locations, aligning service line, divisional, and enterprise priorities. In partnership with service line leadership, the Director establishes operational plans, performance expectations, and management routines; oversees approved operating and labor budgets; monitors performance; and directs corrective actions to meet financial and operational targets. The role integrates care settings and specialties to improve access, capacity, growth, and consistency, and monitors throughput, quality, experience, and financial performance.

The Director directly leads managers and supervisors through coaching, development, and performance management. The role sets accountability for operational performance, quality, teammate engagement, and patient experience; oversees recruitment, onboarding, and resolution of teammate concerns through frontline leaders; and ensures compliance with organizational policies, regulatory requirements, and performance standards.

The Director partners with clinician leaders and the service line leadership team to align operations with clinical priorities. The role removes operational barriers, coordinates stakeholders, and supports workflow, scheduling, resource, clinician recruitment, onboarding, retention, and engagement needs. It works with enterprise, divisional, local, and clinician leaders to optimize coverage models and resource allocation across sites.

The position leads continuous improvement in quality, safety, access, efficiency, and patient experience, including root cause analysis, corrective action planning, and follow-through. It uses data, benchmarking, and performance reviews to identify risks and opportunities; directs workforce planning and staffing models through frontline leaders; and oversees talent development, succession planning, feedback, recognition, and performance improvement. The Director develops or recommends operating and capital budgets, controls expenditures within approved objectives, and ensures that work complies with the organization’s Code of Ethical Conduct and applicable policies, regulations, and laws.

The role requires frequent local travel to care settings. Clinician meetings may occur before or after normal business hours, and the Director must be available for development needs and unplanned team needs. The position is exposed to a normal office environment.

Requirements

• Bachelor’s degree in healthcare or a related field.
• Typically 7 years of experience in operational leadership roles.
• Strategic thinking and ability to translate service line priorities into operational plans and measurable results.
• Strong operational leadership, execution, and performance improvement skills in complex healthcare environments.
• Financial, analytical, and problem-solving skills, including using data to identify risks, trends, and improvement opportunities.
• Ability to lead through managers, establish accountability, and drive results through clear expectations, coaching, and change management.
• Strong relationship-building and collaboration skills, including the ability to partner effectively with clinicians, executives, and cross-functional teams.
• Executive presence and strong written and verbal communication skills.
• Commitment to diversity, equity, and inclusion and to fostering an engaged, high-performing work environment.
• Frequent local travel to various care settings.
• Availability for clinician meetings that may occur before or after normal business hours and for development or unplanned team needs.

Nice To Haves

• Master’s degree.
• Clinical certification, licensure, Fellow status, or previous clinical experience.

Responsibilities

• Direct clinical and administrative operations across assigned care locations in alignment with service line, divisional, and enterprise priorities.
• Establish operational plans, performance expectations, and management routines in partnership with service line leadership.
• Manage adherence to approved operating and labor budgets, monitor performance, identify risks and variances, and direct corrective actions.
• Integrate care settings and specialties to improve access, capacity, growth, and operational consistency.
• Monitor throughput, quality, experience, and financial metrics and lead operational responses to performance trends and location-based initiatives.
• Lead, coach, develop, and manage the performance of managers and supervisors.
• Set expectations and accountability for operational performance, quality, teammate engagement, and patient experience.
• Direct recruitment, onboarding, teammate development, and resolution of teammate concerns through frontline leaders.
• Ensure compliance with organizational policies, regulatory requirements, and standards of performance.
• Partner with clinician leadership and service line leaders to align operational execution with clinical priorities and care delivery needs.
• Remove operational barriers and coordinate workflow, scheduling, and resource decisions that support clinicians and patient care.
• Support clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination.
• Optimize coverage models, scheduling, and resource allocation across sites in partnership with relevant leaders.
• Lead continuous improvement in quality, safety, access, efficiency, and patient experience, including root cause analysis and corrective action follow-through.
• Use data, benchmarking, and performance reviews to identify risks, opportunities, and operational priorities.
• Direct workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders.
• Design and direct assigned areas, including talent development, succession planning, feedback, recognition, and performance improvement.
• Develop or recommend operating and capital budgets and control expenditures within approved budget objectives.
• Ensure personal and supervised employees’ actions comply with the Code of Ethical Conduct and applicable policies, regulations, and laws.
• Travel locally to care settings and attend to team development and unplanned needs; participate in clinician meetings that may occur outside normal business hours.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for eligible positions, incentive pay for select positions, and opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Director