Director Ticket Sales & Service

Playﬂy Sports•Corvallis, OR

14h•$60,000 - $70,000•Onsite

About The Position

Playfly Sports is seeking a Director, Ticket Sales to lead its team at Oregon State University in Corvallis, Oregon. This on-site position manages ticket sales and service activities and personnel, including a staff of six, and also carries individual sales goals. Ticket inventory may include season tickets, upgrades and add-ons, group tickets, partial and mini-plan packages, single-game tickets, bowl-game tickets, chair-back cushion seats, and donations to the Athletic Department. The Director leads sales across all ticketed sports to generate new revenue and services existing accounts. The Director oversees the Fan Relationship Management Center, serves as Playfly Sports’ principal liaison with the athletic department, and develops and executes approved annual business plans, sales plans, and operating budgets. The role includes setting staff goals, recruiting and developing team members, identifying sales opportunities, creating sales strategies and processes, tracking results, and supporting ticket promotions and programs. The position may require occasional travel and work at athletic events, including home games and special events in the evenings and on weekends as needed. The work is sedentary in nature, with some walking, standing, bending, and carrying light office items, and is typically performed in a lighted, climate-controlled office.

Requirements

Six years of sports ticket sales experience, with at least two years in a leadership role preferred.
Excellent communication, presentation, and listening skills, including the ability to communicate with executives, staff, and fans at all levels.
Strong organizational, administrative, and time-management skills.
Proven problem-solving ability.
Computer proficiency, including Microsoft Word, Excel, and Outlook.
Belief in a collaborative, flexible, equitable, and fair culture that supports individuals in contributing their full potential and feeling valued and supported.

Nice To Haves

Bachelor’s degree preferred but not required.
Experience with ticketing software and CRM programs preferred.
Six years of sports ticket sales experience and at least two years in a leadership role are preferred.

Responsibilities

Recruit and hire sales and service team members with diverse backgrounds, experiences, and perspectives.
Train and supervise sales and service staff.
Monitor, manage, and evaluate staff performance; set and communicate sales and training goals and provide feedback and development direction.
Lead, motivate, develop, and retain Sales and Service staff, supporting future succession within the department and Playfly Sports.
Manage the day-to-day operations of the Fan Relationship Management Center profitably while meeting partner expectations for revenue generation and customer service.
Serve as Playfly Sports’ principal liaison with the athletic department.
Develop and execute approved annual business and sales plans and operating budgets.
Develop, present, and communicate ticket sales strategies, procedures, and processes.
Identify, explore, and research sales opportunities, including season-ticket and group-sales target markets.
Develop the ticket sales program, including new business generation, sales leadership, sales strategies and training, best practices, and results tracking and reporting.
Recommend marketing, promotions, sales strategies, and community ticket or sampling programs to Playfly Sports and the athletic department.
Track and report daily, weekly, and monthly sales figures and accountability reports.
Handle accounting, partner invoicing, commission reporting, and staff timecard and payroll approval.
Assist with creating, planning, communicating, and implementing special ticket plans, projects, promotions, and programs.
Perform other job-related duties as assigned.