Director, Ticket Services
About The Position
The Director, Ticket Services is responsible for generating ticket sales revenue for North Texas Athletics through outbound sales, new business development, customer relationship management, and season ticket renewals. The position oversees or supports ticket operations for assigned sports, including ticket manifest creation, event setup, and financial reconciliation. Additional duties include leading fan communications, helping train and develop staff, coordinating athletic department events, supporting customer and VIP engagement, and contributing to the sales and operational success of North Texas Athletics. The role is with the University of North Texas Athletics, whose teams compete in NCAA Division I and the American Athletic Conference. The work schedule varies based on season and sport assignments.
Requirements
- Bachelor's degree in a related field and three years of related experience, or an equivalent combination of education, training, and experience.
- Knowledge and understanding of NCAA rules and regulations.
- Ability to communicate with others to exchange information.
- Ability to lift and move objects weighing up to 100 pounds or more.
- Applicants must submit at least two professional references.
Nice To Haves
- Experience working with the Paciolan ticketing system.
- Experience with the Eloqua platform.
Responsibilities
- Oversee ticketing operations, including creating and implementing ticket manifests for assigned primary and secondary sports.
- Lead fan and student communications through the Eloqua platform, including email campaigns, text messages, and digital advertising initiatives.
- Generate sales leads to maximize ticket sales and revenue opportunities.
- Identify new business opportunities for ticket sales and revenue programming.
- Assist with coordinating the hiring, training, and supervision of game day staff to ensure exceptional customer service at ticket office locations.
- Oversee game day operations and assist patrons with ticket-related issues, including will call, ticket reprints, account inquiries, and season ticket holder support.
- Support ticket operations for assigned sports, including event setup and financial reconciliation.
- Assist with staff training and development, coordinate athletic department events, and support customer and VIP engagement.
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What This Job Offers
Job Type
Full-time
Career Level
Director
