Director, Solutions Delivery & Operations
About The Position
The Director, Solutions Delivery & Operations is accountable for developing and implementing strategic operational plans to improve service delivery efficiency and effectiveness, and overseeing daily service delivery operations in alignment with organizational goals. The role leads cross-functional teams in continuous improvement and process optimization, manages resources within budgetary constraints, and collaborates with senior leadership on data-driven decisions affecting service delivery outcomes. The Director monitors KPIs and other metrics to assess performance and identify improvement opportunities, promotes high standards for service delivery and quality assurance, and maintains relationships with clients, partners, and internal teams. The role also ensures compliance with regulatory requirements and industry standards and drives innovation and adaptability to meet changing market demands and customer needs.
Requirements
- At least 10 years in a people manager role leading people managers and/or professional staff, accountable for multiple related teams’ performance and results, and developing departmental plans based on business and organizational priorities, resource availability, and organizational objectives.
- Proficiency with Enterprise Resource Planning (ERP) systems such as SAP or Oracle for strategic planning and operational management.
- Advanced knowledge of data analytics tools such as Tableau or Power BI to support data-driven decisions and performance optimization.
- Expertise in project management methodologies such as Agile or Lean Six Sigma to lead cross-functional teams and streamline operations.
- Strong understanding of supply chain management principles and logistics to develop and implement efficient operational strategies.
- Experience with Business Process Management (BPM) software to design and optimize workflows and processes.
Responsibilities
- Develop and implement strategic operational plans to enhance service delivery efficiency and effectiveness.
- Oversee daily service delivery operations and ensure alignment with organizational goals and objectives.
- Lead cross-functional teams in continuous improvement initiatives and process optimization.
- Manage and allocate resources to support operations while meeting budgetary constraints.
- Collaborate with senior leadership on data-driven decisions affecting service delivery outcomes.
- Monitor KPIs and metrics to assess operational performance and identify areas for improvement.
- Set high standards for service delivery and quality assurance to foster a culture of excellence.
- Develop and maintain relationships with clients, partners, and internal teams.
- Ensure operational activities comply with regulatory requirements and industry standards.
- Drive innovation and adaptability in service delivery to meet evolving market demands and customer needs.
Benefits
- Benefits as applicable to the position; details are available through Kelly Services’ People Regular Staff benefits information.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
