Director, Solutions Delivery

Word & Brown Companies•Orange, CA

12d•$200,000 - $220,000

About The Position

The Director of Solutions Delivery leads end-to-end technical delivery of CHOICE Administrators’ mission-critical business and digital solutions, including SaaS solutions, COTS applications, custom-built or enhanced applications, and systems interoperability and integrations. Reporting to the Vice President of IT, the Director combines technical expertise, delivery leadership, and cross-functional collaboration to lead technical solutions delivery managers and partner with Architecture, Application Development & QA, IT Operations, Program Management, and senior business stakeholders on high-impact transformation initiatives. The role aligns delivery priorities with application modernization and digital transformation goals; evaluates and scales AI, automation, and emerging technologies; and advises stakeholders on technical opportunities, constraints, and tradeoffs. It leads concurrent initiatives across custom development, SaaS, integrations, and data solutions, using internal staff, offshore teams, and strategic vendors. The Director establishes delivery standards, metrics, and governance, and balances speed and innovation with reliability, security, and regulatory compliance. The Director works with architecture, development, QA, operations, and security teams to ensure solutions are scalable, resilient, performant, supportable, and operationally ready for production. The role advances DevSecOps, CI/CD, and QA automation, manages vendor technical delivery, and ensures security, compliance, documentation, and audit readiness, including HIPAA and data privacy requirements. It also recruits, develops, mentors, and retains a high-performing team and promotes accountability, collaboration, continuous improvement, and operational excellence. The position supports a remote-work-friendly environment with regular remote and on-site attendance as required.

Requirements

Bachelor’s degree in computer science, engineering, or a related field, or equivalent experience.
15+ years of progressive leadership experience in technical delivery, solutions design, architecture, and engineering.
Demonstrated success managing multiple enterprise initiatives aligned with strategic business goals while minimizing negative operational and business impact.
Experience in strategic planning, tactical execution, and operational excellence.
Ability to influence, collaborate, and lead across a highly matrixed corporate environment, including with executive stakeholders.
Expertise in conflict resolution, consensus building, and stakeholder management.
Strong analytical, diagnostic, and problem-solving capabilities.
Proven experience operating successfully in environments combining SaaS, COTS, and custom-built solutions.
Experience establishing innovation programs, technology incubators, proof-of-concept initiatives, or emerging-technology evaluation processes.
Experience integrating AI into enterprise applications, business workflows, customer-facing solutions, and software development lifecycles.
Ability to identify, evaluate, and scale emerging technologies while balancing business value, risk, governance, and security.
Hands-on leadership experience in technical delivery, solutions design, architecture and engineering, systems integration, and application modernization using enterprise-scale technology stacks.
Experience with cloud computing, Microsoft .NET, SQL Server, REST/SOAP services, Azure DevOps, AI-assisted software development tools, AI-powered testing and quality engineering platforms, and intelligent process automation.
Strong understanding of software design and architecture patterns such as microservices, event-driven, and serverless; integration frameworks; APIs; data interoperability frameworks; and security best practices.
Strong working knowledge of SAFe, Agile, Waterfall, and hybrid delivery methodologies, DevSecOps, CI/CD pipelines, observability, monitoring, and performance engineering.
Understanding of rules-based systems, business process engineering, automation, and optimization tools.
Exceptional written and verbal English communication skills, including stakeholder-facing documentation and communication with employees and partners at all levels.
Ability to thrive in a dynamic, fast-paced environment with competing priorities.
Experience leading globally distributed teams and vendor resources in a matrixed environment.
Ability to sit, type, and work at a computer for extended periods.
Adequate hearing and vision to perform essential job functions.
Ability to use standard office equipment and occasionally lift up to 40 pounds.
On-call availability as needed.

Nice To Haves

Experience in health insurance, healthcare technology, or another highly regulated industry.
Deep understanding of HIPAA, PHI, PII compliance, and regulatory-driven development.
AI, SCRUM, or Cloud Solutions Architect certification.

Responsibilities

Align solutions delivery priorities with application modernization, digital transformation, organizational goals, and strategic objectives.
Identify, evaluate, pilot, and scale AI, automation, emerging technologies, and innovative solutions.
Advise business and technology stakeholders on technology opportunities, constraints, and tradeoffs affecting operations and digital experiences.
Translate strategy and regulatory requirements into executable technology roadmaps and collaborate with Program Management on LOE estimates.
Communicate proactively with executives and cross-division stakeholders, including status updates and key decisions.
Build partnerships across internal teams and external service providers to coordinate delivery and operational alignment.
Provide hands-on technical leadership across architecture, design, engineering, systems and data integration, infrastructure, and operations.
Lead multiple concurrent, complex initiatives across custom development, SaaS platforms, integrations, and data solutions.
Manage blended delivery models involving internal staff, offshore teams, and vendors; coach teams and serve as an escalation point for complex delivery issues.
Drive delivery using Agile, SAFe, and hybrid methodologies, with predictable execution and measurable outcomes.
Establish technical delivery standards, best practices, metrics, and governance to support on-time, high-quality releases.
Ensure solutions are scalable, resilient, and aligned with technology standards and meet performance, availability, supportability, and operational readiness requirements.
Advance DevSecOps practices, CI/CD pipelines, and intelligent QA automation to improve delivery velocity, quality, reliability, and deployment confidence.
Oversee vendor technical commitments and performance; manage scopes, timelines, and outcomes; and ensure vendor solutions align with architecture standards and long-term strategy.
Ensure compliance with security, documentation, and audit-readiness standards, including HIPAA and data privacy requirements.
Partner with Legal, Compliance, and Information Security to manage risk and embed security and privacy by design.
Lead technical response planning for audits, incidents, and regulatory changes.
Recruit, develop, mentor, and retain the Solutions Delivery team; set goals and performance expectations and establish career development pathways.
Coach team members, address performance issues in accordance with organizational guidelines, and support training, skill development, documentation, and knowledge sharing.
Foster a transparent, collaborative, diverse, accountable, and continuously improving team culture.
Maintain a remote-work-friendly environment with consistent remote and on-site attendance as required.
Perform other solutions delivery oversight tasks or functions as assigned.