Director, Solutions Delivery (4791)

Word & Brown Companies•Orange, CA

10d

About The Position

The Director of Solutions Delivery leads end-to-end technical delivery of CHOICE Administrators’ mission-critical business and digital solutions, including SaaS solutions, COTS applications, custom-built or enhanced applications, and systems interoperability and integrations. Reporting directly to the Vice President of IT, the Director combines technical expertise, delivery leadership, and cross-functional collaboration to lead technical solutions delivery managers and partner with Architecture, Application Development & QA, IT Operations, Program Management, and senior business stakeholders on high-impact transformation initiatives. The role aligns delivery priorities with organizational strategy, advises on technology opportunities and tradeoffs, evaluates and scales emerging technologies, and translates business strategy and regulatory requirements into executable roadmaps. It provides technical leadership across architecture, engineering, integrations, infrastructure, and operations; manages concurrent initiatives and blended internal, offshore, and vendor teams; and establishes delivery standards, governance, and measurable outcomes. The Director also oversees vendor technical delivery, ensures operational readiness and security/compliance, and develops a high-performing Solutions Delivery team. The role supports a remote-work-friendly environment with regular remote and on-site attendance as required.

Requirements

Bachelor’s degree in computer science, engineering, or a related field, or equivalent experience.
15+ years of progressive leadership experience in technical delivery, solutions design, architecture, and engineering.
Demonstrated success actively managing multiple enterprise initiatives aligned with strategic business goals while minimizing operational and business impact.
Experience in strategic planning, tactical execution, and operational excellence.
Ability to influence, collaborate, and lead across a highly matrixed corporate environment, including with executive stakeholders.
Expertise in proactive conflict resolution, consensus building, and stakeholder management.
Strong analytical, diagnostic, and problem-solving capabilities.
Demonstrated success working in environments with hybrid SaaS, COTS, and custom-built solutions.
Experience establishing innovation programs, technology incubators, proof-of-concept initiatives, or emerging-technology evaluation processes.
Experience integrating AI capabilities into enterprise applications, business workflows, customer-facing solutions, and software development lifecycles.
Ability to identify, evaluate, and scale emerging technologies while balancing business value, risk, governance, and security.
Hands-on leadership in technical delivery, solutions design, architecture and engineering, systems integration, and application modernization using enterprise-scale technology stacks.
Experience with technologies such as cloud computing, Microsoft .NET, SQL Server, REST/SOAP services, Azure DevOps, AI-assisted software development tools, AI-powered testing and quality engineering platforms, and intelligent process automation.
Strong understanding of software design and architecture patterns, including microservices, event-driven, and serverless; integration frameworks, APIs and microservices, data interoperability frameworks, and security best practices.
Working knowledge of SAFe, Agile, Waterfall, and hybrid delivery methodologies, DevSecOps, CI/CD pipelines, observability, monitoring, and performance engineering.
Understanding of rules-based systems, business process engineering, automation, and optimization tools.
Exceptional written and verbal English communication, including stakeholder-facing documentation and communication with employees and partners at all levels.
Ability to thrive in a dynamic, fast-paced environment with competing priorities.
Experience leading globally distributed teams and vendor resources in a matrixed environment.
Ability to sit, type, and work at a computer for extended periods; adequate hearing and vision to perform essential job functions; ability to use standard office equipment and occasionally lift up to 40 pounds.
On-call availability as needed.

Nice To Haves

Experience in health insurance, healthcare technology, or another highly regulated industry.
Deep understanding of HIPAA, PHI, PII compliance, and regulatory-driven development.
AI, SCRUM, or Cloud Solutions Architect certification.

Responsibilities

Align solutions delivery priorities with application modernization, digital transformation, organizational goals, and strategic objectives.
Identify opportunities to use AI, automation, and emerging technologies to improve productivity, quality, customer experience, and operational performance; lead evaluation, piloting, and scaling of solutions.
Advise stakeholders on technology opportunities, constraints, and tradeoffs related to areas such as quoting, enrollment, billing, integrations, analytics, and broker/consumer digital experience.
Partner with business, technology, and operations leaders to translate strategy and regulatory requirements into technology roadmaps, and collaborate with Program Management on LOE estimates.
Communicate proactively with executives and cross-division stakeholders through status updates and key-decision communications.
Build partnerships with internal teams and external service providers to coordinate delivery and operational alignment.
Provide hands-on technical leadership across application architecture, design, engineering, systems and data integration, infrastructure, and operations to deliver high-impact initiatives on time and within planned resource allocation.
Maintain subject-matter expertise in the capabilities, business purpose, architecture, interoperability, and integration points of the organization’s technology solutions.
Lead concurrent initiatives with complex dependencies across custom development, SaaS platforms, system integrations, and data solutions.
Manage blended delivery involving internal staff, offshore teams, and strategic vendors; coach teams and act as an escalation point for complex delivery issues.
Drive delivery using Agile, SAFe, and hybrid methodologies, with predictable execution and measurable outcomes.
Establish technical delivery standards, best practices, metrics, and governance for timely, high-quality releases.
Balance delivery speed and innovation with reliability, security, and regulatory compliance.
Collaborate with Architecture, Application Development & QA, IT Operations, and Security to ensure solutions are scalable, resilient, and aligned with technology standards.
Ensure solutions satisfy performance, availability, supportability, and operational-readiness requirements before production deployment.
Advance DevSecOps practices, CI/CD pipelines, and intelligent QA automation to improve delivery velocity, quality, reliability, and deployment confidence.
Oversee technical delivery commitments and performance of vendors, implementation partners, and systems integrators; manage scopes, timelines, and outcomes and ensure alignment with architectural standards and long-term strategy.
Ensure solutions meet organizational security, compliance, documentation, and audit-readiness standards, including HIPAA and data privacy requirements.
Partner with Legal, Compliance, and Information Security to manage risk, apply application security best practices, and embed security and privacy by design.
Lead technical response planning for audits, incidents, and regulatory changes.
Recruit, develop, mentor, and retain a high-performing Solutions Delivery team; set goals, performance expectations, and career development pathways.
Coach and support team members, address performance issues professionally and consistently, and support readiness through training, skill development, documentation, and knowledge sharing.
Promote a transparent, collaborative, inclusive, accountable, and continuously improving team culture.
Maintain a high-performing remote-work-friendly environment for the team and self, including regular remote and on-site attendance as required.
Perform other solutions delivery oversight tasks or functions as assigned.
Be available on call as needed.