Solutions Delivery Manager

Zip

1d

About The Position

Zip is hiring a Solutions Delivery Manager to lead onboarding and end-to-end implementation for new enterprise customers. The role focuses on understanding customer requirements and configuring Zip’s product to support their needs, including building customer processes from scratch. The manager will train customers and key stakeholders, proactively manage projects across multiple customer onboardings, and delegate and oversee work performed by solutions and technical consultants. The role also works closely with product and engineering teams to evaluate customer requests and set expectations. The successful candidate will help customers onboard quickly and improve post-sales processes to accelerate time to value.

Requirements

• At least 6 years of experience as a Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or in a role managing key customer and stakeholder relationships at a B2B SaaS company.
• Experience leading enterprise-wide, ideally global, P2P or ERP implementations.
• Excellent communication skills.
• Extreme attention to detail and a proactive approach.
• Experience working with product and engineering teams.
• Ability to push back while maintaining positive relationships.
• Comfort with software configuration; technical skills are a plus.
• Willingness to do what is needed to make Zip and its customers happy.

Nice To Haves

• Technical skills.

Responsibilities

• Lead onboarding for new enterprise customers, with an emphasis on understanding requirements and configuring the product to address customer needs.
• Lead end-to-end implementations for new enterprise customers, building customer processes from scratch.
• Lead customer training and Q&A sessions to help customers and stakeholders use the product independently.
• Proactively manage projects across multiple customers, including onboarding requirements and tasks.
• Delegate and oversee project-related activities assigned to solutions and technical consultants.
• Collaborate with product and engineering teams to assess customer requests and set customer expectations.
• Help customers onboard successfully and as quickly as possible.
• Continuously improve post-sales processes to accelerate customer time to value.

Benefits

• Start-up equity
• Team-building events and happy hours
• Flexible PTO
• Apple equipment
• Home office budget

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed