Senior Manager (Solutions Delivery)

CVS Health•Work At Home-Missouri, IN

8d•$106,605 - $213,210

About The Position

The Senior Manager, Solutions Delivery, reports to the Executive Director, Pharma Data Strategy & Solutions Delivery, and manages the day-to-day execution of predefined and ad hoc analytics engagements and solutions for pharmaceutical manufacturer clients. As a key delivery leader and primary contact for delivery coordination, this individual ensures work is completed on time, within scope, and to established quality standards and client expectations. The role oversees implementation across the analytics solutions portfolio and coordinates with internal teams and external stakeholders to manage risks, maintain scope discipline, and support scalable delivery and business growth. This is an individual contributor role. The Senior Manager manages engagement plans, deliverables, reporting, and client communications; translates product specifications into client-ready outputs; coordinates contract-to-delivery and implementation readiness; and tracks performance and delivery risks. The role also manages client relationships, supports onboarding and launch activities, identifies opportunities to improve client value and support revenue growth, and gathers feedback to inform solutions. The position coordinates contributors across Analytics, Product, Commercial, Operations, Legal, and Data; supports strategic initiatives; and contributes to operational excellence by improving delivery processes, maintaining tools and playbooks, supporting resource planning, and monitoring engagement performance.

Requirements

6–8+ years of experience in healthcare analytics, consulting, pharmaceutical services, data delivery, client engagement leadership, or project management.
Experience managing external client relationships and complex cross-functional initiatives.
Bachelor’s degree in Business Administration, Data Science, Business Analytics, Informatics, or a related field.
Ability to manage multiple client engagements, deliverables, and timelines simultaneously while balancing quality and stakeholder expectations.
Strong project and engagement management skills focused on execution and quality.
Experience implementing structured delivery methodologies and operational processes.
Ability to maintain adherence to defined scope and delivery standards.
Ability to coordinate and influence contributors across Analytics, Product, Commercial, Operations, Legal, and Data functions.
Ability to drive alignment and execution across stakeholders with differing priorities in highly matrixed organizations.
Ability to manage client communications and build productive working relationships.
Strong interpersonal, communication, and presentation skills.
Ability to translate product specifications into client-ready outputs and presentations.
Strong analytical thinking and attention to detail.
Ability to identify risks, monitor performance metrics, and implement corrective actions.
Ability to identify and implement process improvements that enhance scalability and efficiency.
Focus on operational excellence and continuous improvement.
Ability to identify additional client needs that support revenue growth opportunities.
Understanding of engagement performance metrics and delivery effectiveness.

Nice To Haves

Master’s degree (MBA, Data Science, Business Analytics, Informatics, or a related field).
Strong understanding of pharmaceutical manufacturers’ commercial, market access, medical, patient engagement, or analytics needs.
Experience supporting data, analytics, technology, or healthcare solutions.

Responsibilities

Manage engagement timelines, deliverables, status reporting, and client communications.
Serve as the primary point of contact for delivery coordination across internal and external stakeholders.
Ensure high-quality, timely execution of predefined and ad hoc engagements for pharmaceutical manufacturer clients.
Translate product specifications into client-ready outputs and presentations.
Ensure adherence to defined scope, delivery standards, business requirements, and client expectations.
Coordinate contract-to-delivery activities and support implementation readiness.
Track engagement performance metrics; identify, escalate, and mitigate delivery risks; and drive timely resolution.
Support consistent delivery methodologies, execution practices, and best practices.
Manage external client relationships throughout the engagement lifecycle.
Coordinate client communications to align on deliverables, timelines, and expectations.
Identify additional client needs and support cross-sell, expansion, and revenue growth opportunities.
Identify opportunities to improve client value, engagement satisfaction, and solution adoption.
Gather client feedback and delivery insights to inform solution enhancements and future offerings.
Assist with onboarding new clients and support successful launch activities.
Coordinate contributors across Analytics, Product, Commercial, Operations, Legal, and Data teams.
Facilitate alignment on timelines, deliverables, dependencies, and implementation plans; provide updates on progress, risks, and milestones.
Support strategic initiatives led by the Lead Director and Executive Director through project execution and operational support.
Identify process improvements that enhance scalability, efficiency, and client experience.
Support standardized operating procedures, governance processes, and delivery frameworks.
Develop and maintain project plans, implementation tools, templates, playbooks, and reporting mechanisms.
Support resource planning and workload management across active engagements.
Monitor engagement performance and contribute to continuous improvement initiatives.