Solutions Delivery Lead

Sun Communities • Southfield, MI

5d • Onsite

About The Position

The Solutions Delivery Lead serves as a consultative partner between business and technology teams, identifying and advancing enterprise solutions that improve processes, enable automation, leverage artificial intelligence, and support measurable business outcomes. The role leads early-stage discovery by clarifying business needs, defining problems, shaping practical solutions, developing requirements and prototypes, and aligning stakeholders before and during delivery. It helps reduce ambiguity, accelerate decision-making, bridge business and technology teams, and position initiatives for successful execution, adoption, and continuous improvement.

The role works with business leaders to understand goals, challenges, operational needs, and improvement opportunities. It assesses processes and systems, translates business objectives into solution concepts and actionable delivery plans, and coordinates with product, systems, development, quality assurance, business, vendor, and other technical stakeholders. The Solutions Delivery Lead manages multiple initiatives, facilitates workshops and decision-making, supports delivery from concept through implementation and improvement, and maintains alignment with delivery, governance, security, architecture, and documentation standards. The position works independently with minimal direction and uses AI tools extensively and responsibly to improve discovery, documentation, design, and delivery efficiency.

Requirements

• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field.
• At least 7 years of experience in enterprise solutions, business analysis, solution delivery, or a related field.
• Experience leading business discovery, requirements analysis, solution design, process improvement, and cross-functional technology initiatives.
• Experience managing multiple initiatives of varying size and complexity.
• Experience working with Product Owners, Systems Managers, Development, Quality Assurance, business leaders, and technical resources.
• Valid driver's license.
• Strong consulting, facilitation, requirements elicitation, process analysis, problem-solving, and solution design skills.
• Ability to connect business goals with practical, scalable, secure, and supportable technology solutions.
• Ability to create clear requirements, process models, solution concepts, prototypes, roadmaps, and executive-level communications.
• Proficiency with collaboration, documentation, visualization, prototyping, project delivery, and AI tools.
• Strong stakeholder management and relationship-building skills, including the ability to influence without direct authority.
• Ability to navigate ambiguity, challenge assumptions constructively, and guide groups toward decisions.
• Strong written and verbal communication skills, including the ability to translate between business and technical audiences.
• Curiosity, versatility, sound judgment, accountability, and commitment to measurable business outcomes.

Nice To Haves

• Master's degree in Business Administration (MBA) or a related field.
• Experience identifying and shaping automation, artificial intelligence, systems optimization, and user experience opportunities.

Responsibilities

• Build trusted partnerships with business leaders to understand their goals, challenges, operational needs, and opportunities for improvement.
• Lead early-stage solution discovery, including business engagement, problem definition, requirements distillation, vision shaping, solution framing, and initial delivery structure.
• Apply a consultative approach combining project delivery, business analysis, technical expertise, and strategic thinking to recommend practical solutions.
• Assess business processes and existing systems to identify opportunities to simplify work, improve efficiency, strengthen controls, enhance user experience, automate processes, and responsibly apply AI.
• Translate business objectives and complex needs into solution concepts, requirements, process designs, prototypes, roadmaps, and actionable delivery plans.
• Coordinate across Product Owners, Systems Managers, Development, Quality Assurance, business stakeholders, vendors, and other technical resources to support aligned delivery.
• Develop prototypes, proofs of concept, process models, and other early solution artifacts to validate ideas, clarify requirements, and accelerate decision-making.
• Manage multiple initiatives of varying size, complexity, and stage while maintaining priorities, stakeholder alignment, documentation, risk and dependency management, and forward progress.
• Leverage AI tools responsibly for transcript analysis, documentation, requirements generation, meeting summaries, research, solution design, and delivery efficiency.
• Facilitate workshops, discovery sessions, solution reviews, and stakeholder discussions to build shared understanding, resolve ambiguity, and guide decisions.
• Partner with delivery teams through execution, testing, implementation, adoption, and continuous improvement.
• Keep initiative artifacts current and aligned with Solution Delivery processes, templates, governance, security, architecture, and documentation standards.
• Communicate recommendations, trade-offs, risks, decisions, and progress to business leaders, technology teams, and executive stakeholders.
• Work independently with minimal direction, proactively solving problems and driving tasks to completion.
• Perform other duties as assigned.

Benefits

• Comprehensive medical and prescription coverage with four plan options
• Dental insurance
• Vision insurance
• On-site fitness center
• Voluntary health and dependent care reimbursement accounts
• Life insurance
• Accidental death and dismemberment insurance
• Dependent life insurance
• Short- and long-term disability coverage
• 401(k) plan with company matching contribution
• Employee assistance program
• Identity theft insurance
• Legal assistance plan
• Pet insurance
• Tuition reimbursement
• Vacation RV site discounts at Sun resorts nationwide
• Team member perks and discounts
• Up to six weeks of paid parental leave
• Paid time off, including ten holidays, vacation, personal and sick time, bereavement leave, and jury duty pay
• Advancement opportunities
• Learning and growth opportunities
• Flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior