Lead Solutions Delivery Consultant

HMH

16h • $80,000 - $88,000

About The Position

The Lead Solutions Delivery Consultant leads implementation of the MAP suite of products for contracted state and district programs. The role serves as a liaison among partners and internal teams—including Sales, Program Management, Custom Reports, Software Development, and Technical Support—translating partner and business needs into actionable requirements. The consultant works directly with assigned programs and internal teams on initial and ongoing assessment technical readiness for MAP products, and provides mentorship, training, and guidance to Solution Delivery Consultants and Solution Delivery Associates.

The position gathers state education agency requirements, documents and manages requirements, coordinates implementation and technical readiness, and supports partners through training, assessment planning, technical support, and issue resolution. It also contributes to product presentations, partner success, and process improvements across Delivery & Operations.

Requirements

• Bachelor’s degree or 10 years of relevant experience.
• 5–15 years of relevant work experience.
• Demonstrated customer focus, including building strong relationships and delivering customer-centered solutions.
• Ability to collaborate and develop partnerships toward shared objectives.
• Ability to earn confidence through honesty, integrity, and authenticity.
• Ability to consistently achieve outcomes in challenging circumstances.
• Ability to manage complexity and make sense of complex, high-volume, and sometimes contradictory information.
• Ability to create better ways for the organization to succeed.

Responsibilities

• Gather state education agency requirements and create actionable requirements documents.
• Ensure traceability from business needs through delivered solutions.
• Manage requirement changes and communicate them to stakeholders.
• Facilitate system configuration for organizational hierarchies, state user roles, and student roster files.
• Document onboarding workflows with Partner Success.
• Coordinate product training, implementation, lab readiness, technical setup, pre-test planning, post-test review, and technical consulting or support.
• Identify partner needs, issues, and risks with program stakeholders.
• Mentor Solution Delivery Consultants and Associates on solution delivery best practices.
• Onboard and train new hires and provide ongoing team training.
• Partner with the supervisor to identify skill gaps and strengthen team capability.
• Maintain an in-depth technical understanding of NWEA products and their integration with school environments.
• Coordinate communications about planned outages and unplanned service disruptions.
• Prepare and present summaries of technical issues, resolutions, and recommendations for future administrations.
• Conduct or participate in NWEA product presentations and demonstrations.
• Provide technical guidance for internal and external kickoffs and workshops.
• Develop or review program documentation, reports, presentations, and related deliverables.
• Engage internal and external stakeholders and build networks with key organizational decision-makers.
• Support high-quality customer service for partners working with the MAP Suite program portfolio.
• Support the Senior Director in improving the effectiveness of MAP Suite work processes and products.
• Support process improvement across Delivery & Operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior