Technical Solutions Delivery Lead
About The Position
The Technical Solutions Delivery Lead helps deliver, configure, deploy, support, teach, troubleshoot, and improve technology for Veilant’s national security customers. This hands-on technical role connects Veilant’s technology, customers, and internal teams so solutions work in operational environments. The role involves working with experienced teammates while taking ownership of technical challenges and developing delivery experience. The position supports technical delivery from planning and setup through execution, teardown, and after-action reporting. The Lead works directly with customers during training, technical exercises, field support, and short-term deployments, and coordinates across technical, program, field service, and customer experience teams. The role also brings customer and field feedback back to internal teams and helps improve training, technical exercises, support processes, and delivery procedures. The role is onsite in Tysons and is not designed for remote work. Short-term deployments may be required when the customer mission calls for them.
Requirements
- Active Secret security clearance.
- Hands-on experience configuring and troubleshooting routers, switches, networks, and data routing.
- Hands-on experience configuring devices and laptops, including imaging, software installation, hardening, maintenance, and hardware troubleshooting.
- Experience supporting technical delivery, field service, technology consulting, or customer-facing technical operations.
- Experience supporting customers in at least one of these communities: U.S. Intelligence Community, Department of War, or U.S. Federal Law Enforcement.
- Experience working across technical and nontechnical teams to solve problems and deliver technical solutions.
- Ability to clearly communicate technical information through briefings, written reports, and direct customer interaction.
- Experience identifying technical or operational problems and helping improve how solutions are delivered or supported.
- Willingness to support training, technical exercises, and short-term deployments as needed for the customer mission.
Nice To Haves
- Active TS/SCI clearance.
- Experience supporting more than one of the following communities: Intelligence Community, Department of War, or Federal Law Enforcement.
- Experience supporting operations in a deployed environment.
- Bachelor's degree or equivalent professional experience.
- PMP, CAPM, or another relevant program or project management certification.
- Technical training or certifications in cybersecurity, electronic warfare, tactical communications, SIGINT, OSINT, information technology, ISR, information operations, technical analysis, or a related area.
Responsibilities
- Configure and troubleshoot routers, switches, networks, devices, laptops, and related technical infrastructure.
- Lead device imaging, software installation, hardening, maintenance, and troubleshooting.
- Support technical delivery from planning and setup through execution, teardown, and after-action reporting.
- Work directly with customers during training, technical exercises, field support, and short-term deployments.
- Coordinate across technical, program, field service, and customer experience teams.
- Help improve Programs of Instruction, technical exercises, field support processes, and delivery procedures.
- Bring customer and field feedback to the teams that can act on it.
- Identify technical or operational problems, help resolve them, and investigate recurring failures.
- Help define how effective customer delivery is measured.
Benefits
- Flexible PTO and holidays.
- 401(k) match benefit up to 10%, with an automatic 3% safe harbor contribution and additional matching based on employee contributions.
- Medical insurance with HSA and PPO plans available.
- Dental insurance.
- Vision insurance.
- Disability insurance.
- Life insurance.
- Employer contribution to a Health Savings Account (HSA).
- Learning and development opportunities.
- Professional coaching services.
- Technology needed to do the job.
- Free daily snacks and nitro cold brew.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
