Solutions Delivery - Technical Project Manager

Talent Acquisition

1d • $108,000 - $125,000

About The Position

The Technical Project Manager provides technical and administrative support, client management, coordination, project scheduling and tracking, training, quality assurance and testing, and technical guidance for Franklin Energy’s SaaS Customer Engagement Platform (CEP) and other applications supporting energy service programs. The role manages business clients and supports improvements to technology delivery services, working independently and collaboratively across teams throughout the Agile Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC).

The position owns the success of client customer-engagement solution implementations and ongoing client operations. It manages requirements gathering, implementation, client communications, program tracking, testing support, reporting, and coordination with developers and other internal teams. The role also provides technical leadership for project planning and delivery across web portals, APIs, data ingestion and management, file transfers, databases, and IT systems. It reports to the VP of Operations for Client Technology Services and may perform other duties assigned by the VP of CEP Solutions.

Requirements

• Three or more years of related experience.
• Excellent understanding of all phases of the Agile Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC).
• Excellent understanding of Confluence, Jira systems, Kanban boards, and SharePoint.
• Working experience with web portals and APIs, data ingestion, data management for reporting, data file transfers, databases, and IT systems.
• Strong data analytics skills and understanding of data ingestion, tracking data in systems and databases, data extracts, and data analytics.
• Ability to work independently, collect data, analyze information, and produce templates and reports.
• Ability to demonstrate and communicate the functionality of technology offerings.
• Ability to work directly with clients and their customer base as required.
• Detail-oriented, organized, self-starting, and able to prioritize workload.
• Ability to identify and resolve issues with project managers, customers, and trade allies.
• Strong customer service and communication skills, including effective verbal and written communication with customers, clients, and employees.
• Ability to handle a wide variety of work in a fast-paced environment.
• Proficiency in Microsoft Project, Excel, PowerPoint, Word, and Teams.
• Commitment to diversity and inclusion.
• Reliable transportation.
• Valid driver’s license.
• Bachelor’s degree from an accredited college or university in a technical or engineering discipline is preferred.
• Previous exposure to project management methodologies and associated tools.
• Willingness to travel up to 30%.

Nice To Haves

• Previous customer service or account management experience.
• Experience with energy efficiency program implementation.
• Proficiency with process documentation tools such as Visio or equivalent.
• Proficiency with project scheduling tools such as MS Project or equivalent.
• Advanced proficiency in implementing SaaS solutions.
• Familiarity with clean technology.
• Experience with website development using PHP, HTML, CSS, JavaScript, and MySQL, and with larger databases such as Cassandra.
• Proficiency in SQL and understanding of databases, tables, and columns.
• PMP certification.

Responsibilities

• Manage client accounts, projects, risks, budgets, requirements gathering, implementations, and ongoing operations for CEP clients.
• Own the success of client customer-engagement solution implementations and set appropriate expectations with clients.
• Provide technical leadership in project planning and delivery across web portal and API development, data ingestion and management, data file transfers, databases, and IT systems.
• Manage schedules and task assignments, coordinate resources, and report project and program milestones.
• Develop and maintain RAID logs to identify, monitor, and manage risks, actions, issues, and decisions.
• Develop technology deliverables for platform users, including programs, customer service representatives, and contractors.
• Collaborate with and support project managers and other personnel involved in client implementations and operations.
• Facilitate requirements-gathering workshops and develop Business Requirements Documents (BRDs).
• Train users in different roles on the customer engagement platform.
• Manage and assist with quality assurance activities for assigned accounts.
• Participate in code testing, reviews, and implementation of products as needed.
• Identify and implement process-improvement initiatives with clients and product teams.
• Perform other duties as assigned by the VP of CEP Solutions.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Retirement benefits
• Paid time off
• Paid holidays
• Other company-sponsored benefits and programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level