Technical Solutions Delivery Lead
About The Position
Veilant works with national security customers who need technology to perform in real operational environments. Our work does not end when a solution is built. It has to be configured, deployed, supported, taught, troubleshot, and improved based on what happens in the field. This role exists to connect our technology, our customers, and our internal teams to make sure solutions work where they are actually needed. This is a hands-on technical role where you'll help deliver, troubleshoot, and support technology for national security customers. You'll work alongside experienced teammates while taking ownership of technical challenges and growing your delivery experience.
Requirements
- An active Secret security clearance
- Solid technical foundation who enjoys solving problems and wants to continue developing their skills
- Hands-on experience configuring and troubleshooting routers, switches, networks, and data routing
- Hands-on experience with device and laptop configuration, including imaging, software installation, hardening, maintenance, and hardware troubleshooting
- Experience supporting technical delivery, field service, technology consulting, or customer-facing technical operations
- Experience supporting customers within at least one of the following communities: U.S. Intelligence Community, Department of War, or U.S. Federal Law Enforcement
- Experience working across technical and nontechnical teams to solve problems and deliver technical solutions
- Ability to clearly communicate technical information through briefings, written reports, and direct customer interaction
- Experience identifying technical or operational problems and helping improve how solutions are delivered or supported
- Willingness to support training, technical exercises, and short-term deployments as needed for the customer mission
Nice To Haves
- Active TS/SCI clearance
- Experience supporting more than one of the following communities: Intelligence Community, Department of War, or Federal Law Enforcement
- Experience supporting operations in a deployed environment
- Bachelor's degree or equivalent professional experience
- PMP, CAPM, or another relevant program or project management certification
- Technical training or certifications in cybersecurity, electronic warfare, tactical communications, SIGINT, OSINT, information technology, ISR, information operations, technical analysis, or a related area
Responsibilities
- Configure and troubleshoot routers, switches, networks, devices, laptops, and related technical infrastructure
- Lead device imaging, software installation, hardening, maintenance, and troubleshooting
- Support technical delivery from planning and setup through execution, teardown, and after action reporting
- Work directly with customers during training, technical exercises, field support, and short term deployments
- Coordinate across technical, program, field service, and customer experience teams
- Help improve Programs of Instruction, technical exercises, field support processes, and delivery procedures
- Bring customer and field feedback back to the teams that can act on it
- Fix failures and figure out why they keep failing
- Help find better ways to deliver solutions
Benefits
- Flexible PTO + holidays
- Generous 401k match benefit up to 10%, with an automatic 3% safe harbor contribution and additional matching based on employee contributions
- Medical (HSA & PPO Plans Available), dental, vision, disability, and life insurance
- Employer Contribution to Health Savings Account (HSA)
- Learning & Development opportunities
- Professional coaching services
- Get the technology you want to do your job
- Free daily snacks & nitro cold brew
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
