Technical Program Manager, Solutions Delivery

xCures Inc.

21h•$115,000 - $145,000•Remote

About The Position

xCures is hiring a Technical Program Manager to run the operating system of its Customer Solutions team, the group that sits between our customers, our platform, and the engineers who connect them. You will report to the Director, Customer Solutions, with a dotted line to the Program Management Office. Your job is to make delivery visible, predictable, and measurable: what is coming in, what is committed, where it stands, and when a customer goes live. The team ships AI-native tooling and customer integrations quickly, and it needs someone who can turn that pace into a clear picture for Revenue Leadership and the PMO while keeping the engineers building instead of coordinating. You will sit between customers, Engineering, Product, and Customer Success on work that puts the patient history in front of the clinician who needs it. If you want to own the systems a team runs on rather than inherit them, this is that job.

Requirements

3+ years in technical program management, product operations, or project management in a technology environment
Track record of leading cross-functional initiatives from definition through delivery
Experience working with both engineering teams and customer-facing roles, and translating between them
Technical acumen and curiosity: able to engage substantively on APIs, data pipelines, cloud infrastructure, and AI and LLM tooling
Experience creating training materials and technical documentation for technical and non-technical audiences
Bachelor's degree or equivalent practical experience

Nice To Haves

Healthcare, diagnostics, or health IT background
Hands-on use of agentic AI tools in your daily work
Enterprise SaaS onboarding or implementation experience
Scripting or light automation skills

Responsibilities

Own delivery reporting for Customer Solutions: maintain the single source of truth on program status, risks, and dates, and deliver a regular cadence of updates to Revenue Leadership, the PMO, and executives
Manage intake and triage of inbound requests from Sales, Customer Success, and Product, coordinating prioritization and routing decisions and communicating outcomes back to the people who asked
Track active customer integration and onboarding programs from kickoff to go-live, surfacing blockers early and holding the team to committed dates
Build and maintain internal and external technical training, product guides, and support resources so customers and colleagues can self-serve
Define success metrics, dashboards, and feedback loops for the team's tools and integrations, and use them to show adoption and performance
Work with Engineering, Product, Customer Success, and the PMO to keep Customer Solutions work aligned with platform priorities and company delivery standards
First 90 days: stand up the intake and triage process and take over program tracking for every active customer integration
First year: predictable, measurable delivery across all Customer Solutions programs and a faster contract-to-live cycle, measured by on-time delivery against committed dates, time from contract to live integration, and customer and internal stakeholder satisfaction